08-26-2009 2:47 PM
09-16-2010 6:57 AM
I have it installed on my computer. However when I booted up this morning I found it showing 3 red "ground symbol" bars and upon hovering it says "Not connected" ? how do I trouble shoot?
09-16-2010 12:45 PM
I sincerely apologize for the tourble you've been experiencing.
The AT&T Self Support tool is the most convienient way to check if your computer is having High Speed Internet service issues including connection, email, and PC Health issues.
I am certain that the red "ground symbol" on your system tray that says "Not connected" is referring to your wireless connection.
The AT&T Self Support tool manages to detect that wireless connection on your computer.
If your computer has wireless capability then your Self Support tool will detect the wireless connection.
But if you are not using wireless connection then it will definetely say " Not COnnected".
You may further verify the name of the icon by pointing at it using your mouse pointer.
Now, if it is really your wireless connection that is down just select on the menu that will come out "View Wireless Networks"
If you are able to recognize the SSID shown on the list just click on it and connect then carefully type in the WEP key to connect.
You can also use this link to further verfiy:
This link can further help you with o how tk manage your Self Support
For further assistance you can chat us back anytime of the day by clicking on this link:
09-25-2010 4:51 PM
After the latest update of my AT&T Service and support tool I noticed two glitches
1. When Windows boots up in the very early stage a window pops up " This program cannot display the webpage" for Redirect.htm. I have to x it out otherwise it will never go away. It appears that this program wants to go to the Internet before my network connection is completed. I can make this go away if I disable program UpdateFlow.ATT-SST in my startup. I don't know what this program is supposed to do, or what I am missing by not having it enabled.
2. In my system tray there are now two ATT symbols (blue striped globe): one when clicked on, brings up the ATT service and self support window, the other has 3 decreasing size red hashmarks on it and when clicked on it says : "Not connected". Why is this there and what should I do about it.
09-27-2010 2:29 PM
Please accept my sincere apologies for any inconvenience that you might have experienced.
1. Click on the Start button.
2. Click on Control Panel.
3. Click on Programs and Features.
Note: If you are using Windows XP click on 'Add or Remove program' under Control Panel window.
4. Click on AT&T Self Support Tool.
5. Click the Uninstall/Change button.
6. Click the Continue button.
7. Click the Yes button.
8. Click the Close button.
After uninstalling the self support tool please reinstall it through the link mentioned below:
After trying to reinstall AT&T Self Support tool if the issue persists, it is recommended that you contact AT&T tier 2 support at 1-877-722-3755 (open 24/7) and troubleshoot according to their recommendation.
02-27-2011 9:07 AM - edited 02-27-2011 9:12 AM
I have the same problem that you had/have:
two ATT symbols (blue striped globe): one when clicked on, brings up the ATT service and self support window, the other has 3 decreasing size red hashmarks on it and when clicked on it says : "Not connected"
Did the "expert's" advice to re-install clear up the problem for you?
I called the support ph num, and since I use Mozilla Firefox, they could not help me....
Tried using the chat support and it was worthless.
BTW... I am using wireless connection to my dsl, e.g., the ONLY cord from my computer is a power cord.
The explanation from ATT support staff keep wanting to tell me that I'm NOT using wireless connection,
but there is NO cable from my computer to my modem.
Thx for any info you can provide.
02-27-2011 9:30 AM
I'm posting this reply to my earlier post:
After several hours of trying to seek help from ATT support for this problem:
FINALLY, on my own, I got the red bars to change to green by opening up the ATT Service and Support icon,
going to Home WI-FI, then going to "View and Maintain" connections to home... the system THEN found my wireless connection - and voila! Red bars turned to green. If the install instructions from ATT told me to do this,
I sure didn't see it, and you'd think the online chat help and phone tech support could have told me to try doing this!