User 551, call billing and request refund on two days service

Tutor

User 551, call billing and request refund on two days service

Att really cares? Call the billing office and ask for two days refund of service due to email 551 errors. The Chairman of the board will see that they care.
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Tutor

Re: User 551, call billing and request refund on two days service

Two days, think again. Mine has already been out for more than that.
Message 2 of 3 (206 Views)
Employee

Re: User 551, call billing and request refund on two days service

The error message 551 Not Our User is a response that came from the AT&T Yahoo! remote email server. It only affected Bellsouth members that have migrated to Yahoo! and are using client email software to send out emails.

This known outage (Event #161801) has already been resolved as of February 22, 2010 12:38:00 PM CST. Make sure you're using the following email server settings:

Incoming Server: pop.att.yahoo.com
SSL: Yes
Port: 995

Outgoing Server: smtp.att.yahoo.com
SSL: Yes
Port: 465
Outgoing server (SMTP) requires authentication box is checked.

For further assistance, you may also contact our AT&T eChat Help Desk:
https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_se.aspx

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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