Unable to receive DSL usage through myusage website

Contributor

Unable to receive DSL usage through myusage website

Hi,

When I login to the myusage.att.com I receive the following message :

 

We're sorry, but we're unable to display your Internet usage at this time.

Please try again later. (104)

 

I know that others are able to review their usage, and would like to do the same before May - to gauge wether I should switch to another provider or not. Why am I not able to review my usage ?

Thanks

Elad

 

 

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Message 1 of 8
Contributor

Re: Unable to receive DSL usage through myusage website

im having the same problem as the user above not able to see meter becaus of temp out of service error any answers on this? 

Message 2 of 8
Contributor

Re: Unable to receive DSL usage through myusage website

I have also had the same problem.  I have been trying for a month and I am still unable to view my usage.  I keep being told my representative to not worry, I will be notified if I am going over.  I am not satisfied with this type of customer service.

Message 3 of 8
Contributor

Re: Unable to receive DSL usage through myusage website

Maybe this will help. I have a netgear WGR 614 router I got from WalMart. Logging into the router, I can view usage statistics, daily, weekly and monthly usage. I checked it and it said I use about 2.7 GB per day. I have kids that watch a lot of netflix. It looks like we are going through 70-80 GB per month.
Message 4 of 8

Re: Unable to receive DSL usage through myusage website

I get this error:

 

USGP702: We are sorry, but we are unable to display your Internet usage at this time.Please try again later.

 


Message 5 of 8
Highlighted

Re: Unable to receive DSL usage through myusage website

WOW I am shocked that AT&Ts customer service sucks!!

 

[Per Guidelines:  Keep it Relevant and Appropriate]

Message 6 of 8

Re: Unable to receive DSL usage through myusage website

It was a delight to give the Survey 1's and 2's for their support survey.

 

My wife has even approved the switch to Oplink!

As soon as I have time to switch I'm out.

Only issue is I still have to use ATT land line, but that's way better than dealing with this pathetic ATT DSL.

Message 7 of 8

Re: Unable to receive DSL usage through myusage website

bump cuz it still does not work....

Message 8 of 8
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