This service has drained me to complete exhaustion from billing errors.
In Sept. 2011, I was planning to relocate to a new state. So, I called AT&T to setup my wireless internet. My move in date was Nov. 2011, so naturally I wanted my service to start at that time. I called AT&T, setup my account, and was told my service would start on Sept. 20th. I did not want this...why pay for an extra week? I exclaimed, "What do you mean? I don't want service until Nov. 2011. You never asked me when I want service to start." The agent responded that she did not have the capabilites to change this, and that I would need to call in the next business day during office hours. I called and had this account cancelled (so they said) and reopened another one to start in Nov. 2011. I received a bill for the first account anyway. I called to dispute it. AT&T verified Ithe charges would be cancelled. A few weeks later, I received a bill from a collection agency. Long story short, I spent 2-3 hours of my life and stressed out tremendously because the (first) account was never cancelled. FINALLY, after 3-4 months, it was closed, and I thought it was behind me. Today, April 2012, I receive a bill for this account again...from a collection agency. I refuse to pay $38.00 for an account I did not use, spent hours of my time calling about, etc. At the same time, my credit score is being threatened by a collection agency. This is not fair. I should not be put in this positon for a mistake that I did not create. I am cancelling my service on my (second) account asap. I don't need to stress over my INTERNET. AT&T needs to realize that not only are they going to lose me as a customer, but the dozens of people I have told my story to. Poor customer service has a ripple effect and is what eventually leads to business failure/closure. Word to the wise.