Terrible Service

Contributor

Terrible Service

1. Got back from a 3 day vacation. After we got back, my husband and I just want to kick back and watch what we have recorded on the DVR, only to find out ther was not one show that was recorded.

 

2. There were numerous ocassions where I was taking to someone on the phone and our conversation is cut because the connection was cut.

 

3. Internet connection is another problem, well actually it is the main problem and the rest follows.

Message 1 of 4 (357 Views)
Former Moderator

Re: Terrible Service

Hello,

 

Welcome to the AT&T Internet Community.

You mentioned some troubles with your Internet, can you please be more specific so we can supply help?

 

Thank you!

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
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Message 2 of 4 (357 Views)
Contributor

Re: Terrible Service

yes i have to agree that ATT sucks!  the internet keeps dropping ... and the Tv freezes up.  i would have to reboot the whole DSL router ... but doing once a day is a pain... i'm almost wanting to go back with Comcast!

Message 3 of 4 (357 Views)
Employee

Re: Terrible Service

Hello alphaoneepsilon,


 

I truly appreciate that you took your valuable time to let us know that you are experiencing intermittent connection issue with your AT&T Internet services and please accept my sincere apologies for any inconvenience that you might have experienced.

 

Sporadic or  intermittent loss of you connection to the Internet is often caused by electronic or physical interference. If your Internet connection is coming and going, you may want to check the following things:


  • Cordless phones and other electronic devices are the most common cause of  intermittent
    Internet connectivity issues. Cordless phone systems running at 2.4 GHz often run at the same frequency as your DSL modem or home networking router. If you are experiencing  intermittent
    connectivity issues, you may need to replace your cordless phone with one that runs at a different frequency.
  • Large metal objects and electrical equipment such as televisions, home entertainment electronics, and microwaves can also cause interference. Try to keep your DSL modem and wireless home networking router away from these sources of electronic interference.
  • Check with your neighbor. You may both be running wireless networks at the same frequency. The solution may be as easy as changing the channel of your wireless router.
  • Physical obstructions such as walls, floors, home entertainment electronics, appliances and furniture can cause interference if the wireless signals have to pass through them. Move your DSL modem or wireless home networking router to another location so it isn't in the line-of-sight of these potential interference factors. Sporadic or  intermittent loss of you connection to the Internet is often caused by electronic or physical interference. If your Internet connection is coming and going, you may want to check the following things:
  • Your phone jack may be defective or damaged. Try connecting the modem to a different phone jack, if possible. If the hiss and background noise is gone, the initial phone jack is defective and should be replaced.Sporadic or intermittent loss of you connection to the Internet is often caused by electronic or physical interference. If your Internet connection is coming and going, you may want to check the following things:
  • The RJ-11 phone cord that connects your modem to the phone jack may be damaged and need replacing. If your phone cord is over 14 feet long, the signal may be weakened sufficiently that it is  intermittently lost.Sporadic or  intermittent loss of you connection to the Internet is often caused by electronic or physical interference. If your Internet connection is coming and going, you may want to check the following things:
  • DSL filters are needed on all phone devices except the DSL modem. If you have more than one phone line entering your home, DSL filters should also be installed on the second line, even if it is not connected to your DSL equipment.
  • Phone ringing disconnects DSL service If your DSL service is disconnecting when your phone rings, you probably have a phone somewhere in the house/office that doesn't have a DSL filter installed between the phone and the wall jack. Sporadic or  intermittent loss of you connection to the Internet is often caused by electronic or physical interference. If your Internet connection is coming and going, you may want to check the following things:
  • The inside phone wiring in your home may also cause intermittent loss of the DSL signal. Shorts, grounds, poor line quality, etc. can degrade the DSL signal.

After trying all the steps mentioned above if the issue persists, it is recommeded that you contact AT&T technical help desk at 1-877-722-3755 (open 24/7) and troubleshoot according to their recommedation if require they will perform a line test on your AT&T DSL line and help you accordingly.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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