02-02-2011 5:46 PM
Signed up for high speed Internet which is supposed to be up to 6 MBPS. I often am waiting for browser page loads in the evenings. Speed tests say my speed is below 1 MBPS. I often get Netflix warnings that state my Internet connection has slowed. I have to refresh so it will re-buffer. When downloading I seem to get good speeds. Does ATT throttle back my connection for browsing? How do I determine what's at work here.
02-02-2011 6:39 PM - last edited on 02-02-2011 7:22 PM by pamelaz
No they don't throttle the connection. Sounds like you are most likely experiencing the "slow down in the evening" issue. You can try calling them (mostly useless in my experience) and they'll have you check a few things and maybe run a line quality test on your line. When that checks out fine they'll probably send a tech (or two) out to check things. When all that fails to solve the problem, you'll most likely end up having to contact some outside agency like the BBB, your states Public Service Commission, FTC and the FCC. Thats what it took to finally get my issue resolved.
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02-03-2011 4:07 PM - last edited on 02-03-2011 5:11 PM by pamelaz
You will NOT get any Official response in these forums (other than the same old scripted reboot modem and all that). For some reason there is NO AT&T support people on these (no)support forums that can help fix any problem.
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