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Server Speed

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Server Speed

Last week I paid for an upgrade to increase my server speed.  It worked great.  I also had to replace an older modem with a new one.  I installed the new one today and the server speed dropped back to the previous level.  I called AT&T and was unable to understand the accent of the technician.  It's like that every time I call them.  They are totally illegible!  What good is it to have them if they can't speak legible English??????????????  When I had trouble with the modem and replaced it last week, it took hanging up on 3 different technicians before I could get one I could understand.  Really lousy service!!!!! 

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Message 1 of 3
Tutor

Re: Server Speed

I tried again and the same thing happened!  Got hold of an "English" speaking person who couldn't speak English in any manner I could understand.  I went to an on-line chat with a technician, who was unable to help me and finally suggested I try the telephone number for voice support.  OH BROTHER!!!!!

 

Does anyone know why my server would be 1/2 the speed it was before I installed my new modem?

Message 2 of 3
Employee

Re: Server Speed

Hello Chris623,
  
 

I truly appreciate that you took your valuable time to let us know that you are experiencing slow speed issue with your AT&T Internet services  and please accept my sincere apologies for any inconvenience that you might have experienced.


I would like to inform you that the speed of the connection depends on many factors like heavy Internet usage or Internet traffic. If there is heavy Internet traffic, the speed will drop accordingly. When the Internet usage is low (during off peak hours) the speed will increase. It will never stay at the maximum value.
 
I would suggest you to check your AT&T current Internet speed before performing trouble shooting steps mentioned below.

http://www.speedtest.net/ or http://www.speakeasy.net/speedtest/

However, as you already tried to isolate the router and checked the speed and find no change. Please try the steps mentioned below:

   1. Check your computer
     
Reboot by turning your computer and modem/router off and then back on again. Simply rebooting solves most connection problems.

       
   2. Check your web browser

          *
Clear the cache (temporary Internet files) in your web browser.
          * Clear the cookies in your web browser.

       
   3. Check your connection

          *
Make sure DSL line filters have been installed for all devices using the phone line.
          * Measure your connection
speed at our speed test site Want more speed? Upgrade to a faster Internet connection package.
    
 

Additional Steps

If the above steps did not improve your connection speed, try these additional steps:

     
After trying all the above troubleshooting steps, If still the slow speed issue persist, I would suggest you to contact the AT&T eChat helpdesk. If require, they will run a line test on your AT&T DSL line and help you accordingly.

If you leave in 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may click on the following link to connect to a chat agent:

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx
 
 

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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