Last week I paid for an upgrade to increase my server speed. It worked great. I also had to replace an older modem with a new one. I installed the new one today and the server speed dropped back to the previous level. I called AT&T and was unable to understand the accent of the technician. It's like that every time I call them. They are totally illegible! What good is it to have them if they can't speak legible English?????????????? When I had trouble with the modem and replaced it last week, it took hanging up on 3 different technicians before I could get one I could understand. Really lousy service!!!!!
I tried again and the same thing happened! Got hold of an "English" speaking person who couldn't speak English in any manner I could understand. I went to an on-line chat with a technician, who was unable to help me and finally suggested I try the telephone number for voice support. OH BROTHER!!!!!
Does anyone know why my server would be 1/2 the speed it was before I installed my new modem?
I truly appreciate that you took your valuable time to let us know that you are experiencing slow speed issue with your AT&T Internet services and please accept my sincere apologies for any inconvenience that you might have experienced.
I would like to inform you that the speed of the connection depends on many factors like heavy Internet usage or Internet traffic. If there is heavy Internet traffic, the speed will drop accordingly. When the Internet usage is low (during off peak hours) the speed will increase. It will never stay at the maximum value.
I would suggest you to check your AT&T current Internet speed before performing trouble shooting steps mentioned below.
Disable any peer-to-peer or other applications running in the background that may be using up your bandwidth.
Make sure your wireless network is set up for optimal performance. Keep your wireless gateway/router away from physical obstructions. Place the gateway/router in a central location, at least 3 feet away from other appliances.
After trying all the above troubleshooting steps, If still the slow speed issue persist, I would suggest you to contact the AT&T eChat helpdesk. If require, they will run a line test on your AT&T DSL line and help you accordingly.
If you leave in 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may click on the following link to connect to a chat agent: