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Posted Jun 13, 2010
3:05:15 PM
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Routing Issues

Hello,


I have been experience routing issues to the East and West Coasts for the past two month (I am located in Indiana) with my AT&T DSL. These issues include fairly regular lag spikes where the ping can jump from 20 ms to about 100 and beyond. I have contacted At&t customer support. They have tested my line and determined that nothing is wrong. However, when I ran a few line quality tests on www.dslreports.com this is  the result I was given.

 

http://www.dslreports.com/linequality/nil/2641977

http://www.dslreports.com/linequality/nil/2642108

http://www.dslreports.com/linequality/nil/2648134

http://www.dslreports.com/linequality/nil/2648447

 

All of these tests have been run in the last two months with the most recent being last week. The point of concern for me is that for many hops my "worst" ping is usually at least 150+.  Several times in these tests there have been more than one hop with a "worst" ping of over 150-200.

 

I would appreciate it if At&t could provide me some information on this issue. If not, than I will have to consider switching to one of At&t's competitors and hope that their line quality is better.

 

 

Hello,


I have been experience routing issues to the East and West Coasts for the past two month (I am located in Indiana) with my AT&T DSL. These issues include fairly regular lag spikes where the ping can jump from 20 ms to about 100 and beyond. I have contacted At&t customer support. They have tested my line and determined that nothing is wrong. However, when I ran a few line quality tests on www.dslreports.com this is  the result I was given.

 

http://www.dslreports.com/linequality/nil/2641977

http://www.dslreports.com/linequality/nil/2642108

http://www.dslreports.com/linequality/nil/2648134

http://www.dslreports.com/linequality/nil/2648447

 

All of these tests have been run in the last two months with the most recent being last week. The point of concern for me is that for many hops my "worst" ping is usually at least 150+.  Several times in these tests there have been more than one hop with a "worst" ping of over 150-200.

 

I would appreciate it if At&t could provide me some information on this issue. If not, than I will have to consider switching to one of At&t's competitors and hope that their line quality is better.

 

 

Routing Issues

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Jun 14, 2010 7:31:23 AM
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Hello RedShft,


Since you mentioned that you are getting the hops while trying to browse the web sites, it means that you have slow speed issue with AT&T DSL services, I would like to explain you that, there are many reasons due to which you may be experiencing slow surfing speeds. 

 

The speed of the connection depends on many factors like heavy Internet usage or Internet traffic. If there is heavy Internet traffic, the speed will drop accordingly. When the Internet usage is low (during off peak hours) the speed will increase. It will never stay at the maximum value.

I would suggest you to check your AT&T current Internet speed before performing trouble shooting steps mentioned below.

http://www.speedtest.net/ or http://www.speakeasy.net/speedtest/

Please perform these steps after getting the speed test result:

  1. Check your computer
    Reboot by turning your computer and modem/router off and then back on again. Simply rebooting solves most connection problems.

     

  2. Check your web browser 

     

  3. Check your connection 

If the issue persists, I would suggest you please, contact AT&T eChat support. If require they will run speed test on your AT&T DSL line.

If you are in, AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may click on the following link to connect to a chat agent:

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Hello RedShft,


Since you mentioned that you are getting the hops while trying to browse the web sites, it means that you have slow speed issue with AT&T DSL services, I would like to explain you that, there are many reasons due to which you may be experiencing slow surfing speeds. 

 

The speed of the connection depends on many factors like heavy Internet usage or Internet traffic. If there is heavy Internet traffic, the speed will drop accordingly. When the Internet usage is low (during off peak hours) the speed will increase. It will never stay at the maximum value.

I would suggest you to check your AT&T current Internet speed before performing trouble shooting steps mentioned below.

http://www.speedtest.net/ or http://www.speakeasy.net/speedtest/

Please perform these steps after getting the speed test result:

  1. Check your computer
    Reboot by turning your computer and modem/router off and then back on again. Simply rebooting solves most connection problems.

     

  2. Check your web browser 

     

  3. Check your connection 

If the issue persists, I would suggest you please, contact AT&T eChat support. If require they will run speed test on your AT&T DSL line.

If you are in, AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may click on the following link to connect to a chat agent:

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Routing Issues

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Jun 14, 2010 2:43:06 PM
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Thank you for the reply.

 

I am not exactly getting slow surfing speeds. More-so I am getting ping spikes while I am playing games and streaming videos. Often these ping spikes make the game/video unenjoyable due to how many ping spikes there are. Right now I have the fastest DSL in my area, so that is not a problem. The problem is that the DSL does not operate at a consistent speed and instead there are many ping spikes.

 

Can you fix this issue?

Thank you for the reply.

 

I am not exactly getting slow surfing speeds. More-so I am getting ping spikes while I am playing games and streaming videos. Often these ping spikes make the game/video unenjoyable due to how many ping spikes there are. Right now I have the fastest DSL in my area, so that is not a problem. The problem is that the DSL does not operate at a consistent speed and instead there are many ping spikes.

 

Can you fix this issue?

Re: Routing Issues

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Jun 15, 2010 7:26:18 AM
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Hello RedShft,
 
Inconsistent speed on your AT&T DSL line while using Internet is often caused by electronic or physical interference. In this case, I would suggest you to check for the EMI devices.
  • Cordless phones and other electronic devices are the most common cause of intermittent Internet connectivity issues. Cordless phone systems running at 2.4 GHz often run at the same frequency as your DSL modem or home networking router. If the speed is inconsistent on your AT&T DSL line, you may need to replace your cordless phone with one that runs at a different frequency.
  • Large metal objects and electrical equipment such as televisions, home entertainment electronics, and microwaves can also cause interference. Try to keep your DSL modem and wireless home networking router away from these sources of electronic interference.
  • Check with your neighbor. You may both be running wireless networks at the same frequency. The solution may be as easy as changing the channel of your wireless router.
  • Physical obstructions such as walls, floors, home entertainment electronics, appliances and furniture can cause interference if the wireless signals have to pass through them. Move your DSL modem or wireless home networking router to another location so it isn't in the line-of-sight of these potential interference factors.
  • Also remember to Reboot by turning your computer and modem/router off and then back on again. Simply rebooting solves most connection problems.
  • After trying all the steps mentioned above, run line test on your AT&T DSL line through the link mentioned below:

    http://speedtest.att.net and let us know the result of the line test result (Upstream & Downstream speed and also the Ping status), you can also run the test to check the more specific information about ping from the link mentioned below:

    http://pingtest.net

    If there is any problem with the Line test results, it is recommeded that you contact AT&T eChat support.

    If you are in, AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may click on the following link to connect to a chat agent:

    https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

    Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
    posts
    in a single thread.  This will help other users find this information too!!

    Hello RedShft,
     
    Inconsistent speed on your AT&T DSL line while using Internet is often caused by electronic or physical interference. In this case, I would suggest you to check for the EMI devices.
  • Cordless phones and other electronic devices are the most common cause of intermittent Internet connectivity issues. Cordless phone systems running at 2.4 GHz often run at the same frequency as your DSL modem or home networking router. If the speed is inconsistent on your AT&T DSL line, you may need to replace your cordless phone with one that runs at a different frequency.
  • Large metal objects and electrical equipment such as televisions, home entertainment electronics, and microwaves can also cause interference. Try to keep your DSL modem and wireless home networking router away from these sources of electronic interference.
  • Check with your neighbor. You may both be running wireless networks at the same frequency. The solution may be as easy as changing the channel of your wireless router.
  • Physical obstructions such as walls, floors, home entertainment electronics, appliances and furniture can cause interference if the wireless signals have to pass through them. Move your DSL modem or wireless home networking router to another location so it isn't in the line-of-sight of these potential interference factors.
  • Also remember to Reboot by turning your computer and modem/router off and then back on again. Simply rebooting solves most connection problems.
  • After trying all the steps mentioned above, run line test on your AT&T DSL line through the link mentioned below:

    http://speedtest.att.net and let us know the result of the line test result (Upstream & Downstream speed and also the Ping status), you can also run the test to check the more specific information about ping from the link mentioned below:

    http://pingtest.net

    If there is any problem with the Line test results, it is recommeded that you contact AT&T eChat support.

    If you are in, AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may click on the following link to connect to a chat agent:

    https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

    *I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

    Re: Routing Issues

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    Jun 15, 2010 1:00:39 PM
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    • My cordless phone is not located near my router or DSL modem
    • My TV is off and is more than several feet away from my DSL modem and router. My microwave is in the kitchen, thus not near my router or DSL modem
    • I am not on wireless.
    • I am not on wireless.
    • I reboot my computer and and my router/DSL modem near every day.
    • [URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/848479238.png[/IMG][/URL]
    • In refernce to the line quality test please see these links I provided which details my problem:

    http://www.dslreports.com/linequality/nil/2641977

    http://www.dslreports.com/linequality/nil/2642108

    http://www.dslreports.com/linequality/nil/2648134

    http://www.dslreports.com/linequality/nil/2648447

     

    • My cordless phone is not located near my router or DSL modem
    • My TV is off and is more than several feet away from my DSL modem and router. My microwave is in the kitchen, thus not near my router or DSL modem
    • I am not on wireless.
    • I am not on wireless.
    • I reboot my computer and and my router/DSL modem near every day.
    • [URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/848479238.png[/IMG][/URL]
    • In refernce to the line quality test please see these links I provided which details my problem:

    http://www.dslreports.com/linequality/nil/2641977

    http://www.dslreports.com/linequality/nil/2642108

    http://www.dslreports.com/linequality/nil/2648134

    http://www.dslreports.com/linequality/nil/2648447

     

    Re: Routing Issues

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    Jun 16, 2010 2:08:58 AM
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    Hello RedShft,
      
     
    In this case, I would suggest you to contact AT&T eChat support. If require they will run a line test on your AT&T DSL line and will help you accordingly.
       
    If you are in, AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may click on the following link to connect to a chat agent:

    Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
    posts
    in a single thread.  This will help other users find this information too!!

    Hello RedShft,
      
     
    In this case, I would suggest you to contact AT&T eChat support. If require they will run a line test on your AT&T DSL line and will help you accordingly.
       
    If you are in, AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may click on the following link to connect to a chat agent:

    *I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

    Re: Routing Issues

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