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Posted Sep 15, 2011
5:45:53 AM
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Red DSL light on 2Wire router

Hello,  

 

    This is my first post and the first problem I have had with my DSL connection. I have had DSL for 3 weeks and this morning the DSL light on the front of the router was red. I unplugged and tried again but the DSL light never went green only red. I assume this is a problem with the line or DSL. I do not have phone service the only thing connected to the phone line is the 2Wire router. I have never installed any filters on the line, so that should not be a problem. Does anybody have a quick fix my wife can try since I am at work and can't do anything till this afternoon.

 

 

Hello,  

 

    This is my first post and the first problem I have had with my DSL connection. I have had DSL for 3 weeks and this morning the DSL light on the front of the router was red. I unplugged and tried again but the DSL light never went green only red. I assume this is a problem with the line or DSL. I do not have phone service the only thing connected to the phone line is the 2Wire router. I have never installed any filters on the line, so that should not be a problem. Does anybody have a quick fix my wife can try since I am at work and can't do anything till this afternoon.

 

 

Red DSL light on 2Wire router

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Sep 20, 2011 8:19:32 PM
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Hi there imadbee,

    I extend my gratitude to you for contacting us about this issue through
the forums and please, accept my sincere apologies for any inconvenience
that you have experienced. Regarding your problem, there are a few common
reasons behind a Red Internet light on your modem. First, it could be a
Network Outage in your Area. It could be that your modem is not properly
configured and so our System is not authenticating it to get Internet, hence
the red light as a stop signal. Another thing could be that your modem is
having some interference caused by other devices on your end. To properly
diagnose and fix your issue effectively; we highly suggest that you contact
our Technical Support Team via Chat or Phone (please check the posts below
this message to contact us with the designated number and links of your area
or state).You can also do some troubleshooting there on your end by
following these support articles from our support site:
www.att.com/esupport

Articles:
Troubleshooting your AT&T High Speed Internet connection
http://www.att.com/esupport/article.jsp?sid=KB403006
Additional Internet Connection Troubleshooting Tips
http://www.att.com/esupport/article.jsp?sid=KB407442

You can also try our AT&T Troubleshoot & Resolve website:
http://repair.att.com
-To find a solution to your problem;
-Check Maintenance and Outages on your Area
-Request a Repair, Update, Cancel, or Check the Status of your repair.

Should you need further help regarding your post, please feel free to post
your reply on this thread or you may call our Technical Support Helpdesk.

You may reach them at 1 888 321 2375 if you are from these states - KY, TN,
NC, SC, LA, MS, AL, GA, FL;
and 1 877 722 3755 if you are located in CA, NV, KS, MO, OK, AR, TX, WI, MI,
IL, IN, OH, CT.

You can also contact us through chat at the following links.
For CA, NV, KS, MO, OK, AR, TX, WI, MI, IL, IN, OH, CT. -
https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

For KY, TN, NC, SC, LA, MS, AL, GA, FL -
https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_se.aspx

For quick answers, make the new AT&T Help site your first stop. Visit
http://www.att.com/esupport/ where you'll find pages of product information
to assist you.


Thank you for choosing AT&T where we value your Business.
_____________________________

Remember to always mark items that you find useful as "Accepted Solutions," you can even mark multiple posts in a single thread. That will help other users find this information too!



Hi there imadbee,

    I extend my gratitude to you for contacting us about this issue through
the forums and please, accept my sincere apologies for any inconvenience
that you have experienced. Regarding your problem, there are a few common
reasons behind a Red Internet light on your modem. First, it could be a
Network Outage in your Area. It could be that your modem is not properly
configured and so our System is not authenticating it to get Internet, hence
the red light as a stop signal. Another thing could be that your modem is
having some interference caused by other devices on your end. To properly
diagnose and fix your issue effectively; we highly suggest that you contact
our Technical Support Team via Chat or Phone (please check the posts below
this message to contact us with the designated number and links of your area
or state).You can also do some troubleshooting there on your end by
following these support articles from our support site:
www.att.com/esupport

Articles:
Troubleshooting your AT&T High Speed Internet connection
http://www.att.com/esupport/article.jsp?sid=KB403006
Additional Internet Connection Troubleshooting Tips
http://www.att.com/esupport/article.jsp?sid=KB407442

You can also try our AT&T Troubleshoot & Resolve website:
http://repair.att.com
-To find a solution to your problem;
-Check Maintenance and Outages on your Area
-Request a Repair, Update, Cancel, or Check the Status of your repair.

Should you need further help regarding your post, please feel free to post
your reply on this thread or you may call our Technical Support Helpdesk.

You may reach them at 1 888 321 2375 if you are from these states - KY, TN,
NC, SC, LA, MS, AL, GA, FL;
and 1 877 722 3755 if you are located in CA, NV, KS, MO, OK, AR, TX, WI, MI,
IL, IN, OH, CT.

You can also contact us through chat at the following links.
For CA, NV, KS, MO, OK, AR, TX, WI, MI, IL, IN, OH, CT. -
https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

For KY, TN, NC, SC, LA, MS, AL, GA, FL -
https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_se.aspx

For quick answers, make the new AT&T Help site your first stop. Visit
http://www.att.com/esupport/ where you'll find pages of product information
to assist you.


Thank you for choosing AT&T where we value your Business.
_____________________________

Remember to always mark items that you find useful as "Accepted Solutions," you can even mark multiple posts in a single thread. That will help other users find this information too!
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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