This is my first post and the first problem I have had with my DSL connection. I have had DSL for 3 weeks and this morning the DSL light on the front of the router was red. I unplugged and tried again but the DSL light never went green only red. I assume this is a problem with the line or DSL. I do not have phone service the only thing connected to the phone line is the 2Wire router. I have never installed any filters on the line, so that should not be a problem. Does anybody have a quick fix my wife can try since I am at work and can't do anything till this afternoon.
I extend my gratitude to you for contacting us about this issue through the forums and please, accept my sincere apologies for any inconvenience that you have experienced. Regarding your problem, there are a few common reasons behind a Red Internet light on your modem. First, it could be a Network Outage in your Area. It could be that your modem is not properly configured and so our System is not authenticating it to get Internet, hence the red light as a stop signal. Another thing could be that your modem is having some interference caused by other devices on your end. To properly diagnose and fix your issue effectively; we highly suggest that you contact our Technical Support Team via Chat or Phone (please check the posts below this message to contact us with the designated number and links of your area or state).You can also do some troubleshooting there on your end by following these support articles from our support site: www.att.com/esupport
You can also try our AT&T Troubleshoot & Resolve website: http://repair.att.com -To find a solution to your problem; -Check Maintenance and Outages on your Area -Request a Repair, Update, Cancel, or Check the Status of your repair.
Should you need further help regarding your post, please feel free to post your reply on this thread or you may call our Technical Support Helpdesk.
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