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Posted Feb 14, 2012
6:22:44 PM
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Rebate problems
Edited by ShaunMN on Feb 14, 2012 at 7:10:19 PM

First, I also was promised a $100 rebate card when I first signed up as well as a complete installation for free. When I got my first bill it was over $300 because I was charged for a technician to come in...this was in June...and now 9 months later my bill is still over $300 because they are still trying to charge me for what I was told would be free.  When I call they tell me that the person I talked to convenielty never put any note in my account about getting install for free, but they tell me that next month my bill should be corrected. I have talked to probably 15-20 reps over the last 9 months and even told that I cannot talk to a manager or supervisor because they can't do anything more than the reps, I'm sorry but that is complete bull! 

 

Now last month I got my bill and they only charged my $9.99 for my DSL but I got my bill new bill just the other day and I am being charged $24.88 for DSL now...it makes no sense.

 

As for the rebate card, when I called probably 2 months after I signed up to ask about when I would recieve the rebate I was told that the person I had talked to told me the wrong information and I was only eligible for a $25 rebate card...although I was mad I still was going to just accept it and move on...7 months later and I still have not seen the rebate card!

 

Today when I called I sat on hold for 23 minutes and never got to talk to anyone because I didn't want to wait any longer.  When I called back later at 6:15 the office had convenielty closed 15 minutes prior.

 

I absolutely hate this company, they have horrible customer service and I am without a doubt canceling my service come May when I move. I will never return to them again

 

{subject edited as new topic was created}

First, I also was promised a $100 rebate card when I first signed up as well as a complete installation for free. When I got my first bill it was over $300 because I was charged for a technician to come in...this was in June...and now 9 months later my bill is still over $300 because they are still trying to charge me for what I was told would be free.  When I call they tell me that the person I talked to convenielty never put any note in my account about getting install for free, but they tell me that next month my bill should be corrected. I have talked to probably 15-20 reps over the last 9 months and even told that I cannot talk to a manager or supervisor because they can't do anything more than the reps, I'm sorry but that is complete bull! 

 

Now last month I got my bill and they only charged my $9.99 for my DSL but I got my bill new bill just the other day and I am being charged $24.88 for DSL now...it makes no sense.

 

As for the rebate card, when I called probably 2 months after I signed up to ask about when I would recieve the rebate I was told that the person I had talked to told me the wrong information and I was only eligible for a $25 rebate card...although I was mad I still was going to just accept it and move on...7 months later and I still have not seen the rebate card!

 

Today when I called I sat on hold for 23 minutes and never got to talk to anyone because I didn't want to wait any longer.  When I called back later at 6:15 the office had convenielty closed 15 minutes prior.

 

I absolutely hate this company, they have horrible customer service and I am without a doubt canceling my service come May when I move. I will never return to them again

 

{subject edited as new topic was created}

Rebate problems

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Feb 16, 2012 8:04:50 PM
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File a complaint with BBB and/or FCC. AT&T should take care of these problems, or be reasonable enough to resolve them before a consumer has to complain. Every organization makes mistakes, but a world class organization will attemp to correct those mistakes and assume the consumer is correct. In this case, AT&T does not care for the consume.

 

You can file a complaint with the Better Business Bureau (http://www.bbb.org/) and FCC (http://esupport.fcc.gov/complaints.htm). Both of which allow you to file complaints online.

File a complaint with BBB and/or FCC. AT&T should take care of these problems, or be reasonable enough to resolve them before a consumer has to complain. Every organization makes mistakes, but a world class organization will attemp to correct those mistakes and assume the consumer is correct. In this case, AT&T does not care for the consume.

 

You can file a complaint with the Better Business Bureau (http://www.bbb.org/) and FCC (http://esupport.fcc.gov/complaints.htm). Both of which allow you to file complaints online.

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