07-08-2010 8:16 AM
I had to purchase a new router modem. Actiontec WT724wgr. The same model that I was previously using that was knocked out by storms my area has been having. I purchased the same model I had previously and set up the connection with the same computer as before. I was able to get an internet connection, however it automatically routes from any page to an AT&T page that says my internet password needs reset. I put in the verifying information and the Updating information page just sits there. Last night the page was stuck for half an hour "Updating information" My previous modem/router never had to do this. The login and password were entered correctly. What is the deal?
It is an Actiontec Gt724wgr. I understad that this is not an AT&T "approved" device, but I didn't have any problems before with the same model, different device.
07-09-2010 6:49 AM - last edited on 08-28-2013 1:35 PM by ATTMarianaCM
Please accept my sincere apologies for any inconvenience that you might have experienced.
I would like to share that there is a recent change about the AT&T customer’s DSL account and Network password.
From June 13, 2010, the DSL Member ID password has been decoupled into two separate passwords.
There will be an Account password (for AT&T email account portal) and a DSL Network password (to connect to the Internet).
The window that you are receiving to update your AT&T account details must require your AT&T Network password, so we recommend you engage in a live chat session with one of our DSL experts by clicking the link below.
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