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Posted Apr 4, 2012
5:59:38 PM
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Overcharged DSL service
Edited by ShaunMN on Apr 4, 2012 at 6:14:35 PM

Recently I have taken over the role of paying my AT&T bills, as my wife has gone back to work. While reviewing my last statement, I noticed that we were being charged for DSL service that we did not have. I contacted AT&T and explained the situation, providing documentation that we had DSL with Comcast. They admitted the problem, but will only go back three months for a credit. How can they charge me for a service that I could not even receive (I don't have an AT&T modem) and then NOT refund me for their error? I just don't know what to do. [Per Guidelines:  Keep it Relevant and Appropriate]. Worst thing is that I have my business account with them, my home phone service and all our cell phones. Thinking about canceling all those contracts. This is leaving me with a real bitter feeling, especially seeing others complaining. What's the deal AT&T? I didn't mention that I'm also a stock holder in the company. Very dissapointed in AT&T!

Recently I have taken over the role of paying my AT&T bills, as my wife has gone back to work. While reviewing my last statement, I noticed that we were being charged for DSL service that we did not have. I contacted AT&T and explained the situation, providing documentation that we had DSL with Comcast. They admitted the problem, but will only go back three months for a credit. How can they charge me for a service that I could not even receive (I don't have an AT&T modem) and then NOT refund me for their error? I just don't know what to do. [Per Guidelines:  Keep it Relevant and Appropriate]. Worst thing is that I have my business account with them, my home phone service and all our cell phones. Thinking about canceling all those contracts. This is leaving me with a real bitter feeling, especially seeing others complaining. What's the deal AT&T? I didn't mention that I'm also a stock holder in the company. Very dissapointed in AT&T!

Overcharged DSL service

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Apr 5, 2012 12:05:22 PM
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Community Manager

Welcome and thank you for posting. I'm sorry to hear about the trouble. I received your Private Message and replied. Since this is account specific, please check your Private Message inbox (blue envelope, top-right) for an update.

Regards,
Alex

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Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Welcome and thank you for posting. I'm sorry to hear about the trouble. I received your Private Message and replied. Since this is account specific, please check your Private Message inbox (blue envelope, top-right) for an update.

Regards,
Alex

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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