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We just restarted the DSL modem.
My guess is that IP address was getting flagged for spam, but I can't get anyone inside of AT&T to verify that diagnosis.
This issue can occur due to some issues with the e-mail settings in Mozilla Thunderbird. The link given below has the complete steps to verify AT&T email settings in Mozilla Thunderbird.
In case the issue persists, please contact the AT&T eChat helpdesk.You may click on the following link to connect to a chat agent.
This issue can occur due to some issues with the e-mail settings in Outlook. The steps to verify the settings in Outlook is given in the link below.
If the issue persists, please feel free to contact the AT&T eChat helpdesk.You may click on the following link to connect to a chat agent.
My issue was (at least for now) resolved by cycling my DSL modem and getting a new IP address. But as I hear more of these stories, I'm beginning to think that the old-timer, att.net users (like myself) are getting lost somewhere in the shuffle of account management.
Consider that the att.yahoo.com mail servers don't work for many of us, and we cannot login to the new att.net webmail solution that is now pointing at yahoo.
It would be prudent for ATT service and support to take a deeper look into the configuration of some of our accounts and stop sending us down the "settings path". That's exactly what the service folks on chat want to do as well. There is overwhelming evidence that this is not a settings problem on our clients.
Given that all the settings in your email client are correct, and no changes have been made, all you need to do is to restart the internet connection to correct the problem. Once the connection is restarted, you should be able to send/receive email via your email client.
How to properly powercycle/restart your modem:
Turn off your modem for 2 full minutes, then turn it back on. Once the lights are lit up on the modem, try to visit a couple of websites to verify your internet connection. Then try to send/receive using your email client.
If you have a router set up on your network:
Turn off modem and router for 2 full minutes, then turn on the modem first. Once the DSL light is solid green on the modem, turn on the router. Verify your internet connection by visiting websites. Then try to send/receive using your email client.
Note: Don't forget to restart your computer as well.
This issue can be best resolved by contacting the AT&T Worldnet department.
Please call AT&T Worldnet department at 800-400-1447.
I am sure they will take care of this issue.
After a dozen calls to whatever the god forsaken place it is that does ATT support, I was given a case number and my problem was moved on to a higher level with a promise that they would call back and fix the problem within 24 hours. That's been 5 days now. They haven't called and when I call them AGAIN they have no idea what's going on, although they have admitted it's their outgoing smtp server. We knew that two weeks ago. What a joke these people are. I'm switching to Comcast for email (they've offered really good high speed internet access for the last 12 or so years), but this has become such a joke I want to follow up with ATT until they fix it. Then I'll drop them (I guess after 14 years it's time).
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