04-11-2012 9:23 AM
For 2 weeks I continuously get the message in email program "enter password" or "server does not recognize user name & password".
I will not give all the hours spent with DSL tech & connectech technicians. Nor will I enter the details of being told it is y software which I went to Apple Genius bar & has all checked. Or even ATT refusing to admit server problems until 1 technician admitted to server difficulties & provided a temporary fixed which worked for 1 day.
I ask for help on a temporary fix to this email problem plus integrity & transparency on the part of ATT.
Thank you John-M
04-15-2012 7:41 AM
Happily I report that problems appears solved. If interested will supply settings.
The disappointment follows:
In summary this indicates very poor integrity, transparency & ethical principles. Astonishing for such a large & alleged moral corporation.
If anyone interested can send setting which for the present operate the mail software.
04-16-2012 8:07 AM
Further to my saga of email problems with ATT server the following occurred.
This morning, April 16 followed instructions & system did operate.
The supervisor admitted to server difficulties. I asked why ATT did not followup to inquire if assistance effective. No reply.
Difficult to understand ATT wants customer to pay for tech support that does not solve the issue.
Any comments from ATT employee that tracks these boards?
04-16-2012 9:31 AM
Same all the way around. Apple support, att support - supervisors, etc. It works for a few days and then doesn't for a few days. Bottom line: All they will do is 'support your ability to get your mail via webmail' NOT client email. If you can get mail via webmail, they wash their hands of your problem.
Also, I can't get anyone to tell me what I'm paying for: Webmail or client email.
05-07-2012 9:30 PM
I'm having the same issue. AT&T will not support me without payment. Anyone know how to fix it?
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!