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No Game Access

Tutor

No Game Access

Haven't been able to play any of the daily games on the AT&T site since Jan. 1. Anybody no what is going on or when they will be back? Talked to a support rep yesterday and he said that an e-mail had been sent out about the site being down for maintenance, but was not given any time for it being back on-line. Have not seen any e-mail regarding this, maybe it was just an internal e-mail, huh? Would be nice if they would let us know, don't you think? Don't know if the problem is related to the video player problem or not, but the "games" page always hangs when they are trying to feed us their video "commercials" before we can play the game. Would like to hear something on this as I really miss my daily "fix" of Sudoko.
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Message 1 of 9
Contributor

Re: No Game Access

Been having the same problem and very disappointed because I play these all the time. At least I see that I'm not the only one with the problem. Was about to contact support when I saw your comment. Hope we do get them running soon.
Message 2 of 9
Contributor

Games Player

Is anyone else having problems with the AT&T Games Player? For the past three days mine will not open. I have updates Java still no success!
Message 3 of 9
Contributor

Re: No Game Access

I haven't been able to access for a couple of days either, What's UP? It acts like it is loading then nothing.
Message 4 of 9
Mentor

Re: Games Player

have you tried to use other browser? this might be an issue with Internet Explorer updates.

Message 5 of 9
Contributor

Re: No Game Access

I am so glad that I'm not the only one having this problem. That means it is not my computer or me. I hope that AT&T monitors this forum and fixes the problem.
Message 6 of 9
Employee

Re: No Game Access

Hello Pati Shambaugh  

I truly appreciate that you took your valuable time to let us know that you are unable to play AT&T Yahoo! online Games and please accept my sincere apologies for any inconvenience that you might have experienced.

There is an outage starting from 2nd January 2010 (event # 154533), where customers are not able to play AT&T Yahoo! online Games and our engineers are working on it.

If you have any query, contact the AT&T eChat helpdesk.
If you are in AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI  area, please use the link mentioned below:
https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 9
Employee

Re: No Game Access

Hi everyone!

 

Unfortunately, there is an ongoing outage in the daily games in your AT&T Yahoo! homepage and there is still no estimated time of repair for this issue.

 

Event Number: 154533

Event Description: Customers may not be able to play AT&T Games.

NOTE: These are not Yahoo! games (http://games.yahoo.com). These are AT&T hosted games (http://www.att.net/playgames).

 

You may just contact our AT&T eChat help desk for further updates. If you are located in AL, FL, GA, KY, LA, MS, NC, SC, & TN, here is the link for AT&T eChat:

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_se.aspx

 

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 9
Highlighted
Tutor

Re: No Game Access

Thanks for the update. Glad to see something is being done. Looking forward to a speedy solution.
Message 9 of 9
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