I ordered AT&T DSL service several weeks ago and my service was SUPPOSED to start on December 13th after 8 PM. (The reason I had to wait 3 weeks for service is because the rep I ordered the service with told me that was the earliest anyone could come out to "connect" the service...or whatever they do.)
On Dec. 13th I get the self install package, wait until 8 PM and low and behold, the DSL light doesn't come on AT ALL. No red light, no flashing light...nothing! I tried everything tech support told me to do during the 7 calls I made. I was also passed around from department to department several times and everyone had a different "solution" to the problem. Of course, none of them worked (I even took the modem to every phone jack in my house, as instructed more than once, and still got nothing).
Yesterday morning I talked to a guy who said that the order to connect was "delayed" but it didn't say why in the system. He put me on hold for like 20 mins and finally told me that someone hadn't actually connected the service to my house because of weather problems in the area (there were no weather probs that I know of...???) and that someone would be out no later than 12 PM that day and that I would have service by 5 PM.
Can you guess what happened when I got home yesterday? If you guessed nothing, then you'd be right! I still had the same problem. So, I called again and that guy told me that the order was "completed" in the system as of that day at around 1 PM. Ummm...no. I still had (and still have) NO SERVICE. The DSL light on my modem is still off...not flashing, not red, nothing at all. I even went out and exchanged my pervious modem (which is an ATT modem) for another one b/c the tech support guy said it could be the modem. It wasn't...the new modem also has no DSL light. So the final tech person I talked to put me on hold for another extreme amount of time while he "contacted a service place in my area". When he came back he said that someone would come out between Wednesday and Saturday and I will know when it's completed because the DSL light will come on the modem.
This is so frustrating!! If this problem isn't fixed by Saturday evening I'm canceling the service and going back to my cable. I will pay much more for cable, but at least it worked!!!!
If everything else fail , we would be sending out a
technician to resolve the issue.
I highly recommend that you wait for the technician so
they can check your DSL lines and then resolve it.
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