My internet Bill went from $19.95 a month to $35.00 a month

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My internet Bill went from $19.95 a month to $35.00 a month

Why has my biil been almost doubled with no explanation

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Re: My internet Bill went from $19.95 a month to $35.00 a month


mfudge2 wrote:

Why has my biil been almost doubled with no explanation



Usually that will happen if when you signed up, you were given promotional pricing and when the promotional period ends the price will jump to full price.

 

Also, if the customer has had problems getting their payments in, AT&T may remove any promotions.

 

I would call the 2020 number. When you get the voice prompts, keep saying "none of those". When you get to a human, insist that they transfer you to the Retention Department. They should be able to give you a new promotional pricing deal.

 

 




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