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My bill changed without previous notice !


My bill changed without previous notice !

I am really upset. My High Speed Internet (Express) bill came from 17.50 (for the last 3 invoices) to 27.69 (for Dec-Jan 2012) ! Not even a phone call or an e-mail preventing me.  What is the purpose of collecting all my contact info if ATT does not use this to inform their customers about such changes?


I asked for help this morning (8:55 am) and Mr. {Personal content removed for safety} (ATT Rep) did not solve anything about my billing concerns. Is anyone else experiencing same situation?


ATT Rep just asked me to pay this Bill and he did not offer any promotion. In return, he requested me to listen to offers for adding new services.. HOW COME...?

Message 1 of 3

Re: My bill changed without previous notice !

It's possible you were receiving a promotional price and the promotional period is up.


If you feel that this is truly in error you can contact Alex and he should be able to put you in contact with the appropriate people to straighten this issue out for you.




How can you be in two places at once, when your not anywhere at all?
I really want to become a procrastinator, but I keep putting it off.
There are three kinds of people, those that can count, and those that can't.
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell


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Message 2 of 3

Re: My bill changed without previous notice !

I got my Internet service jumped from $17.99 to $35 without any notice either.  This is the trick we have to learn about ATT, but I can't accept a 100% raise on the serive price.  If the new price is what ATT can offer, I will switch to other carrier.

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