Getting a red light on power would indicate a modem
problem. In this case the modem has to be replaced.
Red internet light means that you have an incorrect
username and password on the modem.
It would be best that you also contact us over the phone
so we can properly diagnose what is the cause for you intermitent connection.
By doing so, we will be able to run line tests and call our line technicians
whenever it's needed. If not, then we can send out a technician depending on
the test results.
Should you need further help regarding your post, please
feel free to reply on this thread or you may call our Technical Support
Helpdesk. You may reach them at 1 888 321 2375 if you are from these states -
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first stop. Visit http://www.att.com/esupport/
where you'll find pages of product information to assist you.
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