05-30-2012 8:06 AM
We have a Macbook that will not stay connected to the 2Wire. It disconnects randomly and comes back a minute or so later. I have tried phone support, chat support, told to pay for Connectech that after 4 tries still didn't fix it. On top of that the last AT&T rep, Vijay(vz6789), told me there was nothing they could do and contact the retention department to cancel my service since he had no other suggestions. The only thing the techs do each time is change the router channel. I have done this myself as well and it does not fix the issue.
I have read a few forums on this issue and the Connectech also agrees with the compatibility issues between 2Wire and Macbooks but no real fixes. I am not a computer guru and just want a simple fix before I go back to my previous provider.
Any suggestions? Thanks.
06-01-2012 5:55 PM - edited 06-01-2012 5:56 PM
06-02-2012 2:53 PM
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