(Mac problem) Certain programs can't connect to the internet
I have AT&T DSL, and a Mac running OS X (10.4.11).
No programs besides Firefox and AIM seem to be able to access the internet. Apple's Software Update, Safari (the newest version), and iTunes (Also the newest version) can't connect, even though network diagnostics says the connection is fine, which it seems to be for Firefox etc.
I wonder if it has to do with the AT&T registration, and I'm wondering if, that being the case, there's any way to make AT&T recognize these programs as being allowed to access the internet. Otherwise, I can't figure out how to get these programs to find the internet. I've been through the preferences of each program, and my network settings.
If you are able to use all the software (including Apple's Software Update and iTunes) on Firefox and unable to use them on Safari, this could be specific issue with Safari browser on your Mac operating system.
Please, try the steps mentioned below to reset the settings of your Safari browser:
From the tool bar, select Safari->Reset Safari.
You will be presented with a dialog on what you would like to reset, by default everything is checked. Click on Reset to initiate.
Exit then restart Safari to have it set to defaults.
If the issue persists, it is recommended that you contact AT&T Mac technical support 1-877-722-3755 (working 24/7).
When you call in to speak to an agent, ask to be transferred to Mac support.
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Re: (Mac problem) Certain programs can't connect to the internet
Software Update and iTunes don't work in conjunction with Firefox. Firefox and AIM are the only programs which can access the internet. All of the following: Software Update, iTunes, and Safari; cannot connect to the internet.
In short, it is not only a problem with Safari. Does this help?