Internet so slow supposed to be 12Mbps barely barely getting 0.96 Mbps on speedtest

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Internet so slow supposed to be 12Mbps barely barely getting 0.96 Mbps on speedtest

I've been having a lot of problems with U-Verse since it's been installed a week ago. Initially the internet worked perfectly 12Mbps, but the voip had issues, couldn't receive calls and a tech came out to fix that yesterday.

 

Now the phone is working perfectly but the internet sucks I'm barely getting 1Mbps and it's rediciously slow........

 

I read threads like this 

http://forums.att.com/t5/Internet/Insanely-slow-speeds-But-internet-speed-tests-are-good/td-p/201977...

http://forums.att.com/t5/Features-and-How-To/internet-speed-slower-than-it-should-be-all-the-time/td...

 

I went ahead and downloaded UV Realtime since I'm assuming that's the info everyone will want, this entire post, registering, uploading the images, has taken about 25 minutes this is really bad

 

I'm posting here before I call tech support again because last time I called they ran a "remate test" and knocked off the phone and internet entirely for a few hours.

 

 

 

 

 

 

 

More screenshots from UV realtime

 

http://imgur.com/QICjPl&cQ2R3&odHcA&2PRQz

 

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