Internet Service Keeps Cutting Off (Los Angeles)

Contributor

Internet Service Keeps Cutting Off (Los Angeles)

We've had AT&T as an internet provider for years now, and our internet keeps cutting off at night! Anywhere from 8 pm to 1 am (Time that I'm still up) the internet keeps cutting off. I don't know what can cause this, but during the day, the internet is fine and never cuts off.

 

Can anything be done? Will I have to call someone to check this problem out?

Message 1 of 4 (772 Views)

Re: Internet Service Keeps Cutting Off (Los Angeles)


earambula21 wrote:

We've had AT&T as an internet provider for years now, and our internet keeps cutting off at night! Anywhere from 8 pm to 1 am (Time that I'm still up) the internet keeps cutting off. I don't know what can cause this, but during the day, the internet is fine and never cuts off.

 

Can anything be done? Will I have to call someone to check this problem out?



Has your internet always done this, or did it just start recently?

 

Is it repeatable, always starting around 8 PM, and always ends at 1AM, every night?

 

It could be caused by an outdoor security light, yard light, or indoor flourescent light, located on your property, or a street light on the pole where your lines run, if wired incorrectly or defective can induce electrical "noise" and cause problems.

 

I would start with accessing your modem and retreiving your line stats (sync rates, noise margin, etc.) during the day when it's good and during the evening when it's bad. Print out a copy of each so you can show the tech when they come to your house after calling them.

 

You can also post them here and someone can let you know if anything stands out.

 

 




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Message 2 of 4 (763 Views)
Contributor

Re: Internet Service Keeps Cutting Off (Los Angeles)

Looks like it was the security light outside. We took off the fluorescent light and my internet ran smoothly. 

 

I think it was a problem with the bulb itself, would another type of bulb make  a difference? 

Message 3 of 4 (640 Views)
Contributor

Re: Internet Service Keeps Cutting Off (Los Angeles)

Nevermind, it started to cut off again. 

 

I'll check the line stats

Message 4 of 4 (636 Views)