I have another internet outage today. A week ago a server needed replacement and it took 2 days to get up and running which is a major problem since I work at home. In addition AT&T failed to update their clocks on daylight savings day and my alarm went off an hour early. That was the only day of the year I was going to be able to have an extra hour of sleep. What is going on? Can I get a prorated credit on my bill for all of this major inconvenience?
I am having issues as well, very weird though. I can access some websites and not others. I have called as well and received the non-human outage message you did. Once I talked to a human he informed me that he wasn't aware of an outage. Once I told him about the recorded message, he checked and found out that I was the second person to complain about this issue today.
He input a ticket and stated that it could take up to 7 days for a fix