01-09-2010 12:21 AM
01-22-2010 11:30 PM
01-25-2010 4:09 PM
I truly appreciate that you took your valuable time to let us know that you are experiencing intermittent connection with your 2 Wire and please accept my sincere apologies for any inconvenience that you might have experienced.
Thank you for trying out the steps, few addition steps require, if your Internet connection is coming and going, it could be intermittent connection issue, DSL is very sensitive to Electromagnetic Interference (EMI). It is important to make sure that the DSL modem and telephone lines are placed in such a way as to minimize this interference, as well as placing them to provide adequate cooling. The following are a few of the possible causes of Electromagnetic Interference on a DSL line:
If the issue persist, it is recommended that you contact the AT&T eChat helpdesk.
If you are in 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI' You may click on the following link to connect to a chat agent.
01-26-2010 6:13 PM
01-27-2010 6:10 AM
if only the INTERNET light on the 2Wire blinks red at times, it means it's not authenticating to the AT&T server. one possible cause is a connection issue between the modem and the att network. but you may try resetting the 2Wire to factory state to clear the 2Wire device of any possible error that might also cause this frequent disconnection to the internet.
hope this helps!
01-28-2010 3:39 PM
02-10-2010 5:31 PM
04-20-2010 8:10 PM
04-21-2010 8:55 AM
I am sorry that you had to go through this unpleasant experience and I appreciate the admirable restraint you exercised in your message.
The issue that you are experiencing your computer, needs hand in hand troubleshooting. In order to troubleshoot this issue, it is recommended that you contact AT&T technical support and troubleshoot according to their recommendations.
04-21-2010 8:55 PM
My Internet connection goes down like clockwork every 5 to 7 weeks. It has been this way since June of 2009 when service was provisioned. I must note that when it is working, it is working as advertised. Consistently get 2.5Mbps from a 3.0 service plan here in San Antonio, Texas. Also, my PC is connected directly to the modem.
I have had my account ripped and rebuilt a couple of times, even had a tech come out to monitor the line quality but was advised everything was working fine. Modem (Motorola Netopia 2210) logs indicate DSL line is up, but unable to establish PPPoE connection. I can see the modem lights blink when Tier 1 pings my modem but the problem persists. However, the last couple of times, when Tier 2 pinged my modem, the connection was restored. I'd like some of that magic sauce please!
To-date, no one can give me a definitive answer or root cause of the problem. I've even had tech support suggest I buy a new modem. The worst part of this experience is the need to burn an hour or more with Tier 1/Tier 2 troubleshooting. I'd appreciate any insight into this problem - a permanent fix is preferred.
04-23-2010 1:50 AM
After trying all the steps mentioned above, if the issue persists, please contact the AT&T eChat helpdesk, they will perform a line test on your AT&T DSL line and if require they will send an engineer to check the status.
If you are in 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI' area, You may click on the following link to connect to a chat agent:
06-30-2010 2:24 PM
I have had way too much headache with ATT and will definitely look into switching over to a different internet service provider.
For the past month I've been experiencing intermittent internet coverage in the Anaheim area at not 1 but 2 locations and it's the same exact symptoms. I will be be browsing the net and it will just stop loading/cut-out until I refresh a couple of times and the connection comes back - this happens anywhere between 1-100 times a day. Anywhere from 10 seconds to 2 minutes. It's a short interruption, but it's tedious to deal with nonetheless. When you pay for HIGH SPEED INTERNET - you expect to receive uninterrupted HIGH SPEED internet service.
I've been on the phone with ATT at least 20 times amounting to approximately 5 hours. Spent almost 10 hours of overtime staying at the office trying to figure out if it's an issue with MY equipment or if it's an ATT issue. They've run at least 10 different line tests and "re-built" whatever circuit they say may have been causing the issue. After having a tech come out and check ALL of my equipment and replaced the outside filter equipment, switching not 1 but 2 modems, eliminating the router, upgrading my internet speed, COMPLETELY formatting my computer and reinstalling all my programs to ensure it's not a virus, this HAS GOT TO BE an ATT issue.
Problem is they either
1. Are too stubborn to admit it and are trying to desperately to fix the issue.
2. HAVE NO CLUE what it is that messing with their service.
3. Scamming all of us.
It seems ridiculous to me that every customer service rep., technician, supervisor, etc... all want to walk me through beginning with STEP 1 over and over and over again when I tell them I've already been through it all AND it should all be noted in my file.
ATT is HORRIBLE. I think I may even have to submit a case with the BBB. There is absolutely no way that both of my locations (7 miles apart from each other) are experiencing the same issues after all of the troubleshooting I've done due to equipment failure. I use Time Warner Cable Internet at home and I haven't experienced this. I was relieved to know that other disgruntled ATT customers are experiencing the same issue so ATT cannot tell me that it is something disrupted by my equipment.
I will be pursuing this until there is a resolution and will post for you all if I make any progress.
If you search around in these forums you'll notice that A LOT of people are experiencing these intermittent issues with the same "NO SOLUTION" so far. There has to be something funny going on here that ATT NEEDS to make known to customers that are PAYING FOR THIS SERVICE. GET IT TOGETHER for all of your customers instead of concentrating on iPhone plans!
07-01-2010 12:49 AM
07-03-2010 7:27 PM
I am in the Atlanta area and instead of typing out the issue I am having I will simply copy and paste what you already posted with minor changes
I have had way too much headache with ATT and will BE switching over to a different internet service provider.
For the past week I've been experiencing intermittent internet coverage in the Atlanta area at 1 locations. I will be be browsing the net and it will just stop loading/cut-out until I refresh a couple of times and the connection comes back - this happens anywhere between 1-100 times a day. Anywhere from 10 seconds to 2 minutes. It's a short interruption, but it's tedious to deal with nonetheless. When you pay for HIGH SPEED INTERNET - you expect to receive uninterrupted HIGH SPEED internet service.
I've been on the phone with ATT at least 10 times amounting to approximately 2 hours. . They've run at least 10 different line tests and "re-built" whatever circuit they say may have been causing the issue, I switched out 1 modem, eliminating the router, upgrading my internet speed, COMPLETELY formatting my computer and reinstalling all my programs to ensure it's not a virus, this HAS GOT TO BE an ATT issue.
Everytime i call they say a problem is in my area and the expected turn around time is 8pm that night, 8pm comes, i power cycle modem and same thing, I call back and then they say, a problem is in the area and they expect to resolve in 24hrs, 24hrs come, power-cycle and same thing, 3 times so far...
Comcast has a special running $40/month for internet(12Mb/s) and phone service for 6 months, after the 6 months you can drop down to the lower phone service plan(most people have cell phones nowadays anyway)and your total bill will be around $68/month. If you just need internet and are a new customer then internet will run you $57/month...
Purchase a cable modem for yourself to elimate the $1.95 rental fee for a cable modem(comcast has the compatible models listed on their website, i recommed the Linksys CM100) as I have used it before at another residence.
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