02-23-2010 8:56 AM
02-23-2010 10:13 AM
Is there a particular issue we can assist you with?
02-23-2010 10:46 AM
02-23-2010 1:35 PM
I'm not sure if I can help you unless I know what the issues are. We have a technical support team that either responds to posts or directs you to the correct outlet (phone number or chat for more private issues like billing) and we also have some helpful members that have experience being on the "other" side who might be able to help you out. But I can't send someone to reply without knowing what the problems are so far. Please provide details and we'll see what we can do!
02-23-2010 2:20 PM
02-24-2010 2:29 PM
I truly appreciate that you took your valuable time to let us know that you are experiencing billing issue and please accept my sincere apologies for any inconvenience that you might have experienced.
We appreciate your feedback; it is valuable to us in improving our performance.
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Please, contact our billing department to know the reason of being charged for the time when the services was not activated, I am sure they would be able to provide you justification for the same.
Ideally, the procedure to get rebate should not take that long. There might be some specific reason because of which it took such a long time to transfered the rebate amount to your account.
For assistance with your billing question about reward we have help available at 1-877-722-3755 between Am to 6pm Monday through Friday.
You may also view the reward status at: http://rewardcenter.att.com
In future, if you experience any technical issue with AT&T Internet services, it is recommended that you contact the AT&T eChat helpdesk.
If you are in, 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may click on the following link to connect to a chat agent.
02-25-2010 9:00 AM
02-25-2010 11:23 AM
they start charging you once the service order has been completed. but if it took a really long time to start the internet service working on your end due to possible order errors/address etc., i believe they can give you credits for that.
i suggest you call billing again at 877-722-3755. then ask for a supervisor to handle the call and process the credit for you.
02-25-2010 1:32 PM