09-08-2009 4:29 PM
I have used cable internet for several years. I have decided to switch from cable to DirectTV and in turn I switched my internet service to AT&T DSL. I have had it for three weeks now and I do believe that my service is down more than it is running!! I call every time my modem light turns red, and the automated message tells me that service is down in my area. Does anyone else have as many problems as I do? I am thinking about deducting from my bill for every day that I am down!
09-21-2009 10:05 AM
10-01-2009 10:58 AM
10-02-2009 5:41 AM
10-03-2009 9:41 AM
10-03-2009 11:01 AM
I think this is our problem. We got a tech out to our house and "fixed" something on the line. We have found when our light flashes red we hook up a spare telephone then take it off the hook and the modem light turns green. I think the telephone acts like another filter. This is very annoying as you cannot telephone us. I wish we could get a fiber-optic line. Our telephone line becomes so fuzzy at times we have to call on the cell phone. I wish At&t would work harder on service.
10-07-2009 4:07 PM
10-08-2009 12:54 PM
call the 877-722-3755 number and just say "disconnect service" Wouldn't that be just easier? seems like your mind is made up already.
No, I hate this service and I have been with ATT for amost 10 years now. Currently I am unable to access the internet. This happens every 3 months and I go through the same round of troubleshooting each time. No I have not changed anything, no I have not added a fax machine, no I do not have anything else going on other than I shut off my computer at night and went to bed, only to wake up and try to log on and be told that the remote computer did not respond. This has been happening off and on for 2 years and I am sick of it. Right now they are trying to call the phone company - for what? Nothing has changed except with ATT. If you do not offer the DSL service in the area and you cannot support it and fix it - then let me save my $50 a month or use it with some other reliable provider.
10-08-2009 1:53 PM
10-08-2009 2:54 PM
10-15-2009 6:24 AM
10-15-2009 7:10 PM
10-16-2009 7:57 PM
Yes!!! i have been having the same problem with my DSL service. When I first got the service I had no problems at all, but recently my connection drops ALL OF THE TIME. It drops while I'm surfing, downloading, or playing games and it is very aggravating. Sometimes it drops for 2-5 mins, sometimes it drops for hours, either way that's not what I'm paying for and it's unacceptable. You can't send AT&T any emails regarding this issue (I've tried, they set up their site so it sends you in circles and you can't email them). Calling is no help, you are connected to a tech with absolutely no answers or no solution, they just keep you on the phone until it eventually comes back by itself (after an hour sometimes) making them believe they actually did something by making you reset the modem a dozen times. I'm so close to switching to cable, but I heard the grass isn't any greener over there either. I'm just left at the mercy of these ISP's. I better send this message before my connection drops again.
10-16-2009 7:58 PM
the telephone line is fuzzy with the modem off - it happened again with the California rains-- I called at&t -on line for over 45 minutes-- they agreed something wrong- will send a tech to check the line- We have a filter on the telephone- that's the first thing the tech check when he came to the house- It's so frustrating to loose connection-
10-22-2009 2:12 PM
10-23-2009 4:17 PM
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