I have been using At&T high speed DSL for close to a decade. Today I tried to use their "web pages" and "service chat".
1) chat said use web pages
2) web pages said use chat
My first question is, why is my internet speed about 1/2 of advertised "Max" speeds. Now I know there are many variables in the equation and it says “up to”, but 1/2 is nowhere near max speed. I used 3 different speed tests/host locations during different times of the day rather than rely on one given source. Additionally it seems to degrade with time, I have been on the service for a while. Judging by the amount of AT&T trash I have picked up by the pole in the past month, AT&T is doing a lot of work in the neighborhood. Unfortunately for me the work is further down the line from my connection as it is viewed by the service providers.
But when I try to ask a question on the web site, I run into the issue as stated above.
On the positive side, I do not know if the phone number to get past first level support is still valid. The people who have access to program the Richardson router gave it to me a long time ago because when I have a service disruption, I have already done the tests first level support asks. I say this is a positive because I have not needed to use it in over 5 years.
I truly appreciate that you took your valuable time to let us know that you are experiencing slow speed issue with your AT&T Internet services and please accept my sincere apologies for any inconvenience that you might have experienced.
I would like to inform you that the speed of the connection depends on many factors like heavy Internet usage or Internet traffic. If there is heavy Internet traffic, the speed will drop accordingly. When the Internet usage is low (during off peak hours) the speed will increase. It will never stay at the maximum value.
I would suggest you to check your AT&T current Internet speed before performing trouble shooting steps mentioned below.
Disable any peer-to-peer or other applications running in the background that may be using up your bandwidth.
Make sure your wireless network is set up for optimal performance. Keep your wireless gateway/router away from physical obstructions. Place the gateway/router in a central location, at least 3 feet away from other appliances.
However, AT&T will not impact if you have any DNS server configured in your network. The AT&T default DNS server settings for DSL connection are:
After trying all the above troubleshooting steps, If still the slow speed issue persist, I would suggest you to contact the AT&T voice technical help desk at 1-877-722-3755 (open 24/7). If require they will run a line test on your AT&T DSL line and help you accordingly.
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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.