How do I download the Self Support Tool & Click-To-Fix?

Employee

How do I download the Self Support Tool & Click-To-Fix?

The AT&T Self Support Tool is designed to solve common High Speed Internet service issues including connection, email, and PC Health issues. The Self Support Tool is available for AT&T High Speed Internet Members using: Windows Microsoft Windows 2000 Professional SP4 Microsoft Windows XP Home SP1 and SP2, Professional SP1 and SP2 Microsoft Windows Vista 32-bit Home Basic, Home Premium, and Ultimate Do you need to download the Self Support Tool? Download the current version of the AT&T Self Support Tool (total size 10.5 MB). A file download box will display. Select Open to begin the installation. Follow the on-screen instructions to finish the installation. Note: To access the Self Support Tool for future use, you can click the icon from your computer's desktop or from the system tray.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 1 of 23 (14,685 Views)
Scholar

Re: How do I download the Self Support Tool & Click-To-Fix?

this is not the correct link - this is only for 10.5mb that no one has been able to download - the latest support tool is 19.5mb - which is really not much of a help
Message 16 of 23 (7,429 Views)
Contributor

Re: How do I download the Self Support Tool & Click-To-Fix?

DONT BOTHER THIS TOOL **bleep** it never works after updating, the only links u can find are for the 10MB program. NOT EVEN ON THE ATT SITE CAN YOU FINS THIS PROGRAM -- HOW ASSININE yOU can check your settings but No options to fix them chat never connects and no one can help u anyways. time to switch to amother ISP.
Message 17 of 23 (7,429 Views)
Contributor

Re: How do I download the Self Support Tool & Click-To-Fix?

Where is the download for the SST hidden?
Message 18 of 23 (7,429 Views)
Contributor

Re: How do I download the Self Support Tool & Click-To-Fix?

How do I download the AT&T Self Support Tool?

The AT&T Self Support Tool automatically identifies and solves many U-verse TV, email, Wi-Fi set-up and home networking issues right from the comfort of your home.

 Download the AT&T Self Support Tool now!

  1. Download the current version of the AT&T Self Support Tool.
  1. A file download box will display. Select Open/Run to begin the installation.
  2. Follow the on-screen instructions to finish the installation.

 

Source: http://www.att.com/esupport/article.jsp?sid=KB401461

Message 19 of 23 (7,429 Views)
Guru

Re: How do I download the Self Support Tool & Click-To-Fix?

I cannot send e mail. Please help
Message 20 of 23 (7,429 Views)
Highlighted
Former Moderator

Re: How do I download the Self Support Tool & Click-To-Fix?

Hi 1234,

 

To install the AT&T Self Support Tool, please open click this link for the article that contains the steps of the installation process:

http://www.att.com/esupport/article.jsp?sid=KB401461&cvreset=true

 

 

Should you encounter error or if you need help with the installation process, do not hesistate to reach us through chat support or by calling our support agents over the phone. Below are the contact details:

 

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_se.aspx

and/or 1 888 321 2375 if you are from these states - KY, TN, NC, SC, LA, MS, AL, GA, FL; and https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

and/or 1 877 722 3755 if you are located in CA, NV, KS, MO,  OK, AR, TX, WI, MI, IL, IN, OH, CT.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Message 21 of 23 (9,381 Views)
Contributor

Re: How do I download the Self Support Tool & Click-To-Fix?

tell me how to download it

Message 22 of 23 (9,381 Views)
Former Moderator

Re: How do I download the Self Support Tool & Click-To-Fix?

Hello beckydvs8,

 

I truly appreciate that you took your valuable time to let us know that you are experiencing trouble in downloading the AT&T Self Support Tool.

Please accept my sincere apologies for any inconvenience that you might have experienced.

 

The AT&T Service & Support Tool is installed automatically as part of the registration process which can help resolve many common connection problems.

If you're already registered, you may download it from this link:

http://patttbc.att.motive.com/motivedocs/installers/ATT_SST_Installer.exe

 

 

Here are other helpful links on AT&T Self Support Tool Download:

http://www.att.com/esupport/article.jsp?sid=KB401504

http://www.att.com/esupport/article.jsp?sid=KB407820

 

Should you need further help regarding your post, please feel free to reply on this thread or you may call our Technical Support Helpdesk. You may reach them at 1 888 321 2375 if you are from these states - KY, TN, NC, SC, LA, MS, AL, GA, FL; and 1 877 722 3755 if you are located in CA, NV, KS, MO, OK, AR, TX, WI, MI, IL, IN, OH, CT.

 

For quick answers, make the new AT&T Help site your first stop. Visit http://www.att.com/esupport/ where you'll find pages of product information to assist you.

 

Thank you for choosing At&t where we value your Business.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Message 23 of 23 (9,381 Views)
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