How do I download the Self Support Tool & Click-To-Fix?

Employee

How do I download the Self Support Tool & Click-To-Fix?

The AT&T Self Support Tool is designed to solve common High Speed Internet service issues including connection, email, and PC Health issues. The Self Support Tool is available for AT&T High Speed Internet Members using: Windows Microsoft Windows 2000 Professional SP4 Microsoft Windows XP Home SP1 and SP2, Professional SP1 and SP2 Microsoft Windows Vista 32-bit Home Basic, Home Premium, and Ultimate Do you need to download the Self Support Tool? Download the current version of the AT&T Self Support Tool (total size 10.5 MB). A file download box will display. Select Open to begin the installation. Follow the on-screen instructions to finish the installation. Note: To access the Self Support Tool for future use, you can click the icon from your computer's desktop or from the system tray.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 1 of 23 (14,704 Views)
Contributor

Re: How do I download the Self Support Tool & Click-To-Fix?

After downloading the Self Support & Click to Fix, Upon installation, I am unable proceed past the member information page. After completing this page with the required information, i click Next, but nothing seems to happen. I eventually have hit cancel, removing the remnants of the SST and starting over, The same thing happens again. Any suggestions?
Message 2 of 23 (14,684 Views)
Contributor

Re: How do I download the Self Support Tool & Click-To-Fix?

Yep, I feel your pain......same thing....... i have called & tried chat & still nothing is able to be fixed. can't proceed because the box you are to choose your state & there is nothing where you can even pick a state showing up! tried different browsers with noluck....... i have no icons or anything on my puter for any att.......oh well hopefully i wont need it!
Message 3 of 23 (14,684 Views)
Guru

Re: How do I download the Self Support Tool & Click-To-Fix?

it seldom fixes things anyway! LOL :smileyhappy:
Message 4 of 23 (14,684 Views)
Contributor

Re: How do I download the Self Support Tool & Click-To-Fix?

The question was, "How do I download the Self Support Tool." Your answer was, "Download the current version of the AT&T Self Support Tool (total size 10.5 MB)." Not a lot of help there for the one asking, or for this new customer with the same question.
Message 5 of 23 (14,684 Views)
Contributor

Re: How do I download the Self Support Tool & Click-To-Fix?

I wonder (hope!) you can help. I can't get Self Support Tool to install on a Windows Vista PC. I am trying to complete a wireless LAN setup using our uVerse wireless Gateway. The basic components include 3 PC; 2 running XP and 1 running Vista. The XP machines successfully installed and run at&t HomeView. I was unable to get HomeView to run on the Vista PC, although it installed without problems. I learned via a chat session that HomeView and Vista are not compatible, and was told to download and use SST on the Vista machine instead. I have successfully downloaded it (several times with various browsers), but when I try to launch the installer it always fails. This is the general scenario ... ********** -- click on installer icon, which brings up security dialog box asking for permission to run program ********** -- the dialog box always shows a 2 line filename in the form: ********** "ATT----.tmp" ********** "AT&T" ********** where the "----" is a 2, 3, or 4 character grouping that looks like a hex number. It is different each time. ********** -- with permission granted, a small info dialog box appears for a few seconds - "Preparing to install ATT Self Support Tool" ********** -- then annother info dialog box appears for a couple of seconds - "Cleaning up installation" ********** -- and finally an error dialog box opens for a fraction of a second: ********** [title] "c:\. C:\windows\system32\net.exe" ********** "The McciCMService is not started." ********** "More help is available by typing NET HELPMSG 3521." ********** [The dialog box litterally disappears before if finishes opening. After about 40-50 tries, I managed to grab it with a screen capture so that I could display the image long enough to read it!] ********** -- from a command prompt I typed in: "NET HELPMSG 3521" ********** -- the system responds "The *** service is not started." ********** I think that you mention in your post the the installer file is about 10.5MB ... the one that I downloaded is about 16.4MB (16,358KB). I have noted through some other searches for help that the McciCMService.exe filename is very often used as a malware file name. Is there any chance that file on the Support download site is infected? Or has it just grown with recent revisions and updates? Have you had anymore reports like this? Has the file available for download been checked for infection? Any help/suggestions will be greatly appreciated! Thanks in advance, Ray Washington

Message 6 of 23 (14,684 Views)
Contributor

Re: How do I download the Self Support Tool & Click-To-Fix?

I'm reading over the forum and still don't know where to find or how to get to the download site for acquiring the AT&T Self Help Tool. I had it on my computer yesterday, then rec'd a pop-up screen from ATT indicating I should update the self help tool. After agreeing to the download/update ATT uninstalled my tool! Please give the url address. Thanks. Tim
Message 7 of 23 (14,684 Views)
Guru

Re: How do I download the Self Support Tool & Click-To-Fix?

Message 8 of 23 (14,684 Views)
Highlighted
Tutor

Re: How do I download the Self Support Tool & Click-To-Fix?

I've been told that SST is NOT available for 64bit systems. I've tried unsuccessfully to install on this machine and another 64 bit machine to no avail. If you read some of the gibberish that ATT supplies it does state that it runs on VISTA, XP, etc 32 bit systems. No mention of 64 bit system. I guess ATT may eventually recognize that some of their users do have 64 bit machines. Maybe time to break up the monopoly AGAIN???
Message 9 of 23 (14,684 Views)
Contributor

Re: How do I download the Self Support Tool & Click-To-Fix?


akee wrote:
hi Tim!

to download SST --> http://www.att.com/esupport/article.jsp?sid=KB401461
Link didn't work for me. All I got was a web page that asked for feedback about whether or not the "article" (which didn't appear) was useful. I can't get any of the help articles to show up, only the feedback portion of the help page. And I can't get the self support download either. Someone wants to limit my knowledge.
Message 10 of 23 (14,684 Views)
Guru

Re: How do I download the Self Support Tool & Click-To-Fix?

that is quite weird...

try to go to att.com/esupport website. select RESIDENTIAL and enter your ZIP CODE if asked. on the upper-portion of the next screen, click on INTERNET --> select AT&T DSL HIGHSPEED INTERNET option.

on the "Ask a Question" box, type DOWNLOAD SELF-SUPPORT TOOL and hit ENTER.

from the search results, just click on "How do I download the Self Support Tool & Click-To-Fix?". this page should give you the steps on how to download the SST software.
Message 11 of 23 (7,457 Views)
Contributor

Re: How do I download the Self Support Tool & Click-To-Fix?

I thought I was the only one with this problem. I just get to member info. box hit submit and It just sits there doing nothing. Chat said unistall and reinstall. Sure, I can't even find it to uninstall. Wonder what our odds are on this being fixed?
Message 12 of 23 (7,457 Views)
Scholar

Re: How do I download the Self Support Tool & Click-To-Fix?

Hi - I was having the same problem - finally after speaking with 3 tier2 tech people - the 3rd was able to have me get the download - and it is 19.5mb not 10.5 - that is an old link - hope this helps
Message 13 of 23 (7,457 Views)
Scholar

Re: How do I download the Self Support Tool & Click-To-Fix?

That is an old link - it did not load for me either - check my email from 11/07/09 - I will check to see if I still have the link for the download - as I mentioned it is 19.5mb not 10.5mb-
Message 14 of 23 (7,457 Views)
Scholar

Re: How do I download the Self Support Tool & Click-To-Fix?

You have to either do some searching or contact a 2nd tier tech person - as the new download is 19.5mb not 10.5mb - I had the same problem - a link is someplace on the site -
Message 15 of 23 (7,457 Views)