06-18-2010 1:48 PM
Okay I have been with your customer support, HoN support, and Geek Squad. Whenever I try to join a match, create one, or watch a replay I get an error message saying 'No Response From Server'. They had the same problem in australlia with another internet service provider. They had changed something. here is the link to the thread that i found it on: http://forums.whirlpool.net.au/forum-replies-archi
Pay close attention to the 'ISP representative' Posts.
One post that is very important:
Can you confirm the source of the issue was 'flood filtering' or such?
The way the game gathers server information is a bit.. Messy... Basically instead of having a host server which keeps track on all the active servers, HoN gives each client the masterlist of game servers and tells them to check them all at once over and over again sending 300+ UDP requests every 10 seconds. Our server confused this "flooding" and cut the connections.
(I have probably explained this very wrong but this was my understanding of it)
A config change was made for HoN.
06-21-2010 8:08 AM
06-21-2010 8:26 AM
okay look, tell me what settings need to be changed. i've contacted your help desk and they cant help me at all. they don't know anything about this and are no help. I would very much appreciate it if you tell me what i need to do exactly right here. to be honest im not calling your services again as they are horrible. so you guys can either help me out here and soon or im going to change to another isp. because I KNOW IT IS A PROBLEM WITH YOU GUYS
06-21-2010 8:28 AM
it also might help that this is a mac and i have the motorola modem with a power cable, an ethernet cable, and a dsl cable.
06-22-2010 8:39 AM
06-29-2010 8:42 AM
are you gunna help me or not? cause so far you've gotten me nowhere and have created a problem for a customer
06-30-2010 7:33 AM
I am sorry that you had to go through this unpleasant experience and I apologize for the inconvenience that you are facing with this issue.
If you have already try to contact AT&T voice support and still experiencing the same issue, I would suggest you to contact AT&T Tier 2 support at 1-877-722-3755. When you call in to speak to an agent, ask to be transferred to our second level of support.
06-30-2010 10:15 AM
yes i called the first number again but both times they redirected me to tier two support and tier two said that they didnt know what the problem is and tried to redirect me to a support+ but i refuse to pay for something i didnt change. I also went to the modem settings and found nothing about NAT settings
07-05-2010 12:25 PM
here are the settings for my modem if that will help. not sure if u cna see this or not......... all i can see if a box with a question mark but i suppose i will just tell you incase,
MAXIMUM ALLOWABLE MTU: 1492
CONNECTION TYPE: SMART KEEP ALIVE
PUBLIC IP ADRESS
07-07-2010 1:30 AM
07-07-2010 8:32 AM
LOOK, AANET MAKES A CONFIG CHANGE, EASY AS THAT, THOUSANDS OF OTHER PEOPLE ARE HAVING THIS PROBLEM BUT DON'T KNOW WHERE TO GO. SO YOU EITHER MAKE A CONFIG CHANGE BY THE END OF THE SUMMER, OR IM GONE.
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