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Well, count me in as another victim of the connectivity interruption crowd. I have been an AT&T customer for about five years now. The first four and a half years were fine, good service, and I always upgraded to a higher speed when the chance came up.
Well the last couple of months I have noticed, when I get on the internet, every few minutes, suddenly the internet connection goes down. Strange thing is, none of the lights on my modem or router indicate there is a problem. Everything is lit up green like a good connection should be, however the internet stops working for a few minutes, then just magically comes back up. No rhyme or reason to it. I have no idea what is causing this. I thought it might be a browser issue, but I checked, it isn't. It shouldn't be a hardware issue since all of my hardware and periphrials show everything is working fine.
There has to be a problem with the internet service itself, especially since this problem seems to be so widespread. Is AT&T just refusing to admit this or what?
Well, yes they did but they've since edited the post.
It went something like this:
> I do respect your decision. I sincerely do apologize that we were not
> able to live up to your expectations. The only way we can resolve
> this type of issue is if we disconnect some subscribers along your
> line to the AT&T office, or if we set up new lines that will extend
> the coverage. If we go with the latter, you would still be
> experiencing the same problem until the project is finished.
and was in the thread"Dropped-connection-at-same-time-every-night"
I truly appreciate that you took your valuable time to let us know that you are experiencing intermittent connection issue with your AT&T Internet services and please accept my sincere apologies for any inconvenience that you might have experienced.
oops. my bad. The "explanation" is still there, half way down the page.
Has AT&T realized that the generic response is not the answer. There seems to be a consistent problem with their internet service dropping and all we get is a generic answer that is not solving it.
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