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Posted Jan 29, 2011
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Hacked Email Account

Has anyone recently (the past few days) had a problem with their email accounts being hacked? Can't seem to stop emails being sent randomly by from a third party  to all my contacts.

Has anyone recently (the past few days) had a problem with their email accounts being hacked? Can't seem to stop emails being sent randomly by from a third party  to all my contacts.

Hacked Email Account

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Jan 30, 2011 12:25:17 AM
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conchfever wrote:

Has anyone recently (the past few days) had a problem with their email accounts being hacked? Can't seem to stop emails being sent randomly by from a third party  to all my contacts.


I may be that your account is not hacked.  It could be you have a virus on your computer that is doing it.

 

 


conchfever wrote:

Has anyone recently (the past few days) had a problem with their email accounts being hacked? Can't seem to stop emails being sent randomly by from a third party  to all my contacts.


I may be that your account is not hacked.  It could be you have a virus on your computer that is doing it.

 

Re: Hacked Email Account

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Feb 2, 2011 8:03:03 PM
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My @att.net email got hacked yesterday.  now I am flooded with emails from friends "what is this?"

 

Its a yahoo based mail and get this like gmail or hotmail.  change your password but likely wont fix it.  There is no fix, if it continues, I am changing emails.

 

Why cant we hack hacks?  As soon as they are detected, ping trace them back and melt down their processor?

My @att.net email got hacked yesterday.  now I am flooded with emails from friends "what is this?"

 

Its a yahoo based mail and get this like gmail or hotmail.  change your password but likely wont fix it.  There is no fix, if it continues, I am changing emails.

 

Why cant we hack hacks?  As soon as they are detected, ping trace them back and melt down their processor?

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Feb 8, 2011 10:16:11 PM
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My contacts are telling me they are receiving mail from my @pacbell.net account which I haven't used in years!  Does anyone know where I can even try to log in to check mail there?  I tried Yahoo and AT&T sites and it didn't work and AT&T customer service is closed.  Thanks for your help!

My contacts are telling me they are receiving mail from my @pacbell.net account which I haven't used in years!  Does anyone know where I can even try to log in to check mail there?  I tried Yahoo and AT&T sites and it didn't work and AT&T customer service is closed.  Thanks for your help!

Re: Hacked Email Account

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Feb 9, 2011 9:02:19 AM
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Edited by Lucretia_1 on Feb 9, 2011 at 9:21:47 AM
Hi 1toni2691,
 
We understand your concern and realize the inconvenience you are experiencing.
   
From the information which you have provided, it seems your e-mail account has been compromised. It is called E-mail spoofing. E-mail spoofing is the forgery of an e-mail header so that the message appears to have originated from someone or somewhere other than the actual source.
 
Email spoofing may occur in different forms, but all have a similar result: a user receives email that appears to have originated from one source when it actually was sent from another source. E-mail spoofing is a technique commonly used for spam e-mail and phishing to hide the origin of an e-mail message.
 
You would need to follow a few steps to fix the issue and ensure that your AT&T account is secure. Although protecting yourself does take some effort, remember that there are a lot of resources and tools to help you.
 
 
1. Change the account password of your AT&T account.
 
The following link will have the information on how to change the password of your AT&T account.
 
 
 
2. Check for sub accounts that you are not aware of.
 
Please note - Follow the steps given in this section only if the issue is with your primary AT&T e-mail address. If not, skip to step 3
 
To check for the list of sub accounts, please sign in to your AT&T account using the web link http://att.com/internetaccount.
 
In the Account ID field, enter your full primary AT&T email address. Enter your current password in the Password field, and select Log In.

Please locate "Members" section (bottom of the screen). It would have the list of e-mail addresses of the sub accounts. Please check if there are any sub accounts which were NOT created by you.

If yes, please suspend them. After 90 days, the suspended sub account will be automatically deleted.

Please refer to the link on how to Suspend the sub account -

http://www.att.com/esupport/article.jsp?sid=KB401725

 

3. Update the Account Security Question and Answer (Q&A)

At AT&T, we take your account security seriously. Each of your High Speed Internet member IDs/email addresses has a few security questions that only you should know the answer to. We'll use this information for validation when you contact us to make changes to your account, and it's important to prevent unauthorized individuals from making changes.

Just like you periodically update your account passwords, it's also important to keep your security information up-to-date.To update your account security questions and answers, please refer to the following link 

http://www.att.com/esupport/article.jsp?sid=KB401388

 

4. Report the issue to AT&T

Please report this issue to our AT&T Security Services Center as they have the appropriate tools and expertise to investigate this issue. You may contact them by completing the following form at: http://support.att.com/emailus You may also contact them at: abuse@sbcglobal.net

 

5. Top 10 steps to help stop cybercrime

You've probably heard the adage 'information is power', and that is certainly true when it comes to cybercrime. But the right information can also empower you to protect yourself from being caught up in the thriving industry that is cybercrime.

 

The following link gives us addional information on how to be aware of the various threats that are posed when you surf online and the precautions you would need to take to make your account safe and secure.

 

http://www.att.com/esupport/article.jsp?sid=KB401877

 

 

 

For further assistance and if you are located in the one of the following states AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI, please contact chat support from the web link provided below

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Hi 1toni2691,
 
We understand your concern and realize the inconvenience you are experiencing.
   
From the information which you have provided, it seems your e-mail account has been compromised. It is called E-mail spoofing. E-mail spoofing is the forgery of an e-mail header so that the message appears to have originated from someone or somewhere other than the actual source.
 
Email spoofing may occur in different forms, but all have a similar result: a user receives email that appears to have originated from one source when it actually was sent from another source. E-mail spoofing is a technique commonly used for spam e-mail and phishing to hide the origin of an e-mail message.
 
You would need to follow a few steps to fix the issue and ensure that your AT&T account is secure. Although protecting yourself does take some effort, remember that there are a lot of resources and tools to help you.
 
 
1. Change the account password of your AT&T account.
 
The following link will have the information on how to change the password of your AT&T account.
 
 
 
2. Check for sub accounts that you are not aware of.
 
Please note - Follow the steps given in this section only if the issue is with your primary AT&T e-mail address. If not, skip to step 3
 
To check for the list of sub accounts, please sign in to your AT&T account using the web link http://att.com/internetaccount.
 
In the Account ID field, enter your full primary AT&T email address. Enter your current password in the Password field, and select Log In.

Please locate "Members" section (bottom of the screen). It would have the list of e-mail addresses of the sub accounts. Please check if there are any sub accounts which were NOT created by you.

If yes, please suspend them. After 90 days, the suspended sub account will be automatically deleted.

Please refer to the link on how to Suspend the sub account -

http://www.att.com/esupport/article.jsp?sid=KB401725

 

3. Update the Account Security Question and Answer (Q&A)

At AT&T, we take your account security seriously. Each of your High Speed Internet member IDs/email addresses has a few security questions that only you should know the answer to. We'll use this information for validation when you contact us to make changes to your account, and it's important to prevent unauthorized individuals from making changes.

Just like you periodically update your account passwords, it's also important to keep your security information up-to-date.To update your account security questions and answers, please refer to the following link 

http://www.att.com/esupport/article.jsp?sid=KB401388

 

4. Report the issue to AT&T

Please report this issue to our AT&T Security Services Center as they have the appropriate tools and expertise to investigate this issue. You may contact them by completing the following form at: http://support.att.com/emailus You may also contact them at: abuse@sbcglobal.net

 

5. Top 10 steps to help stop cybercrime

You've probably heard the adage 'information is power', and that is certainly true when it comes to cybercrime. But the right information can also empower you to protect yourself from being caught up in the thriving industry that is cybercrime.

 

The following link gives us addional information on how to be aware of the various threats that are posed when you surf online and the precautions you would need to take to make your account safe and secure.

 

http://www.att.com/esupport/article.jsp?sid=KB401877

 

 

 

For further assistance and if you are located in the one of the following states AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI, please contact chat support from the web link provided below

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Hacked Email Account

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Feb 10, 2011 8:15:00 AM
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I also have had my email hacked at AT&T and all my contacts were removed from At&T and sent emails requesting money. I have talked to AT&T about 5 times trying to get my account strainghtened out. I have been told that this happens regularly. I will not keep any emails contacts at AT&T again.

I also have had my email hacked at AT&T and all my contacts were removed from At&T and sent emails requesting money. I have talked to AT&T about 5 times trying to get my account strainghtened out. I have been told that this happens regularly. I will not keep any emails contacts at AT&T again.

Re: Hacked Email Account

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Feb 10, 2011 8:18:13 AM
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I forgot to meantion that they were wanting folks to reply to a yahoo. com account with my name on it. I just checked and the yahoo.com is back on my profile page. I'm not sure if it has to be there or not? The tecks at AT&T didn't seem to be sure either.

I forgot to meantion that they were wanting folks to reply to a yahoo. com account with my name on it. I just checked and the yahoo.com is back on my profile page. I'm not sure if it has to be there or not? The tecks at AT&T didn't seem to be sure either.

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Feb 19, 2011 8:01:48 AM
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Yes, and it's really embarrassing. It has to be coming from the att/yahoo servers because I don't download my emails to my laptop anymore. Anyone have any ideas how to stop it? Everyday there are more replies from people I love and respect wondering why I'm sending this trash to them!

Yes, and it's really embarrassing. It has to be coming from the att/yahoo servers because I don't download my emails to my laptop anymore. Anyone have any ideas how to stop it? Everyday there are more replies from people I love and respect wondering why I'm sending this trash to them!

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Feb 19, 2011 8:02:50 AM
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I like that idea. It would be nice to make it stop.

I like that idea. It would be nice to make it stop.

Re: Hacked Email Account

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Feb 19, 2011 8:28:53 AM
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Lucrecia

thank you for the suggestions. However, I couldn't find a place to report "spoofing" on the abuse page  http://www.att.com/esupport/contactEmail.jsp

 

I know you didn't choose the name, but "spoofing" is really wrong because it is not funny.

Lucrecia

thank you for the suggestions. However, I couldn't find a place to report "spoofing" on the abuse page  http://www.att.com/esupport/contactEmail.jsp

 

I know you didn't choose the name, but "spoofing" is really wrong because it is not funny.

Re: Hacked Email Account

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Feb 20, 2011 7:39:09 AM
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Thank you for responding to the post. We welcome your feedback and suggestion. We understand how important this is for you.
 
Please report any email or web sites that you suspect is not legitimate. When reporting email issues, it is vital to include complete header information, along with the message contents and unaltered subject line. If you are using an e-mail program, please  visit http://www.att.com/esupport/article.jsp?sid=KB400130.
 
 
To report a message that claims to be from AT&T, or from the AT&T Network, and you are not certain of its authenticity, please forward the phishing email to abuse@att.net
 
 
If you have any doubt of a message's authenticity, you can also forward the email to scam@abuse-att.net . More tips on how to identify and avoid phishing scams can be found at www.att.com/safety. Simply type the URL in your navigation bar.
 
In case of further assistance, please feel free to contact AT&T technical support at 1-877-722-3755, open 24/7.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

 
Thank you for responding to the post. We welcome your feedback and suggestion. We understand how important this is for you.
 
Please report any email or web sites that you suspect is not legitimate. When reporting email issues, it is vital to include complete header information, along with the message contents and unaltered subject line. If you are using an e-mail program, please  visit http://www.att.com/esupport/article.jsp?sid=KB400130.
 
 
To report a message that claims to be from AT&T, or from the AT&T Network, and you are not certain of its authenticity, please forward the phishing email to abuse@att.net
 
 
If you have any doubt of a message's authenticity, you can also forward the email to scam@abuse-att.net . More tips on how to identify and avoid phishing scams can be found at www.att.com/safety. Simply type the URL in your navigation bar.
 
In case of further assistance, please feel free to contact AT&T technical support at 1-877-722-3755, open 24/7.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Hacked Email Account

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Mar 24, 2011 5:57:32 AM
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I too had my email hacked at about that time (mid-february).  I've disabled it from sending, changed the password, ...  Someone is definitely using my email and spoofing to all my contacts.  I've forwarded some of the emails to abuse@att.net but nothing.  I no longer can use that email t send as everyone I know has had to block it.  I still check it for receipts, most of which are SPAM.

I too had my email hacked at about that time (mid-february).  I've disabled it from sending, changed the password, ...  Someone is definitely using my email and spoofing to all my contacts.  I've forwarded some of the emails to abuse@att.net but nothing.  I no longer can use that email t send as everyone I know has had to block it.  I still check it for receipts, most of which are SPAM.

Re: Hacked Email Account

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Mar 31, 2011 12:48:23 PM
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Most of the hacked emails I have received are NOT spoofs but the account has been compromised. I have had those that I have conversed back and forth in real time as they are trying to get me to wire money.  A hacker can spoof the header only so far but it is simple to tell the true sender and so far most of what I have received are security breaches.  If your email is being hacked the first thing you need to do is check the sent mail folder.  Has it been deleted? If not is there a history of the emails sent?  Both of these are a clear signs that you have been hacked or not.  Next check the "vacation" responder.  Once your account has been hacked they will sometimes set up a auto responder. 

 

I don't know how these accounts are being hacked but I do know of one hack that was a security breach by the service providor.  My husband had a web email that he thought he had closed 4 years ago. His brother emailed him that he has been getting spam form that account.  He logged in for the first time in over four years and the "sent" folder was filled with emails that he had not sent. 

 

So tell me how it is that a webmail account that had not been logged into in over four years from a user with a iMac could have been breached? There is only two possibilities,  security breech at service provider or a password hacker program. Either way It was a security breech by the webmail provider.

 

I suspect the same is true with Yahoo web mail. If these were only "spoofs" then explain WHY it is only web mail accounts.  If they were only "spoofs" then those who don't use web mail would also be effected. I read on CNet that hackers can hack up to 12 digit passwords. Why isn't the web mail companies  are not doing more to pervert these password programs being used?

 

Answer me these two questions.

1. Why has it only primarily been Yahoo accounts?  

2. Why is it only webmail accounts?

 

 

Most of the hacked emails I have received are NOT spoofs but the account has been compromised. I have had those that I have conversed back and forth in real time as they are trying to get me to wire money.  A hacker can spoof the header only so far but it is simple to tell the true sender and so far most of what I have received are security breaches.  If your email is being hacked the first thing you need to do is check the sent mail folder.  Has it been deleted? If not is there a history of the emails sent?  Both of these are a clear signs that you have been hacked or not.  Next check the "vacation" responder.  Once your account has been hacked they will sometimes set up a auto responder. 

 

I don't know how these accounts are being hacked but I do know of one hack that was a security breach by the service providor.  My husband had a web email that he thought he had closed 4 years ago. His brother emailed him that he has been getting spam form that account.  He logged in for the first time in over four years and the "sent" folder was filled with emails that he had not sent. 

 

So tell me how it is that a webmail account that had not been logged into in over four years from a user with a iMac could have been breached? There is only two possibilities,  security breech at service provider or a password hacker program. Either way It was a security breech by the webmail provider.

 

I suspect the same is true with Yahoo web mail. If these were only "spoofs" then explain WHY it is only web mail accounts.  If they were only "spoofs" then those who don't use web mail would also be effected. I read on CNet that hackers can hack up to 12 digit passwords. Why isn't the web mail companies  are not doing more to pervert these password programs being used?

 

Answer me these two questions.

1. Why has it only primarily been Yahoo accounts?  

2. Why is it only webmail accounts?

 

 

Re: Hacked Email Account

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Mar 31, 2011 2:58:00 PM
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WARNING: What ever you do, should you change providers for any reason, DELETE your Yahoo account BEFORE changing providers! I did that and my account was hacked and neither at&t nor yahoo will help me delete my account AND the hacker is continuing to send email to everyone I know as well as strangers!! AT&T SUCKS and SO DOES YAHOO!!!!!!!

WARNING: What ever you do, should you change providers for any reason, DELETE your Yahoo account BEFORE changing providers! I did that and my account was hacked and neither at&t nor yahoo will help me delete my account AND the hacker is continuing to send email to everyone I know as well as strangers!! AT&T SUCKS and SO DOES YAHOO!!!!!!!

Re: Hacked Email Account

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May 26, 2011 4:50:03 AM
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Aside from hacking the email sub-account, the hackers viciously deleted all email contents and contacts.

I called immediately At&T and later Yahoo to see if they could restore the emails from their servers, and AT&T Tier 2 team said that Yahoo Tier 2 team said it was not possible.

This sub-account was used by my 82 years old father in law on his MAC, via SAFARI. Now he lost few years of email valuable content, and all his contacts.

The irony, Yahoo offers a service to restore email contents on the help site, and today I got a message from YAHOO that the only way to activate the process is via AT&T.

Painful..Very painful

Aside from hacking the email sub-account, the hackers viciously deleted all email contents and contacts.

I called immediately At&T and later Yahoo to see if they could restore the emails from their servers, and AT&T Tier 2 team said that Yahoo Tier 2 team said it was not possible.

This sub-account was used by my 82 years old father in law on his MAC, via SAFARI. Now he lost few years of email valuable content, and all his contacts.

The irony, Yahoo offers a service to restore email contents on the help site, and today I got a message from YAHOO that the only way to activate the process is via AT&T.

Painful..Very painful

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Jun 13, 2011 11:43:03 PM
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I got it on Mondy, all 235 of my contacts were sent an email.  The difference though, when my gmail account was hacked, gmail stopped the emails because it recognized it as an attack.  I got 235 mailing error messages, but I'd rather that than this.

I got it on Mondy, all 235 of my contacts were sent an email.  The difference though, when my gmail account was hacked, gmail stopped the emails because it recognized it as an attack.  I got 235 mailing error messages, but I'd rather that than this.

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Jul 26, 2011 6:02:47 PM
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My contacts have been sent emails that look like they are from me.  They are from the Canadian Pharmacy advertising Viagra, Cialis, etc.  Some of my contact list are business associates, clergy and job applications.  This has not only been embarrassing but some contacts have blocked my emails to avoid the virus.  I changed my password a couple of days ago and it seems to have eliminated it but like all viruses it has now attacked my contacts.  My niece emailed me the first time I noticed it.  It is like a flu bug.  Change your password and hope for the best.

My contacts have been sent emails that look like they are from me.  They are from the Canadian Pharmacy advertising Viagra, Cialis, etc.  Some of my contact list are business associates, clergy and job applications.  This has not only been embarrassing but some contacts have blocked my emails to avoid the virus.  I changed my password a couple of days ago and it seems to have eliminated it but like all viruses it has now attacked my contacts.  My niece emailed me the first time I noticed it.  It is like a flu bug.  Change your password and hope for the best.

Re: Hacked Email Account

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Sep 26, 2011 9:24:55 PM
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Got mine hacked 3 months ago and it was not hacked but at yahoo sbcglobal login there is a box to keep you logged in for 2 weeks and that is how they are getting into everyones account as I cut that off and have not had another emial go out of that account. It had the emails in the outbox also so someone at yahoo has been selling access to these accounts as it is big money.

Got mine hacked 3 months ago and it was not hacked but at yahoo sbcglobal login there is a box to keep you logged in for 2 weeks and that is how they are getting into everyones account as I cut that off and have not had another emial go out of that account. It had the emails in the outbox also so someone at yahoo has been selling access to these accounts as it is big money.

Re: Hacked Email Account

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Oct 20, 2011 6:58:46 AM
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I had the same experience about 3 or 4 months ago and my friends and business associates were wondering why I was sending them info on Viagra and other pharmaceuticals.  It was all very embarrassing, indeed.  One business associate suggested I change my password which I did and they seem to have stopped.  But shortly after the ads were supposedly being sent from me, they were being sent TO me FROM one of my contacts so now I suspect their email account as also been hacked.  In the subject line in my inbox, it read "Re: [my contact's name]".  If you open the email and scroll down, there's a selection at the very bottom to "unsubscribe".  I did that and haven't received anymore.

I wish you the best of luck.

I had the same experience about 3 or 4 months ago and my friends and business associates were wondering why I was sending them info on Viagra and other pharmaceuticals.  It was all very embarrassing, indeed.  One business associate suggested I change my password which I did and they seem to have stopped.  But shortly after the ads were supposedly being sent from me, they were being sent TO me FROM one of my contacts so now I suspect their email account as also been hacked.  In the subject line in my inbox, it read "Re: [my contact's name]".  If you open the email and scroll down, there's a selection at the very bottom to "unsubscribe".  I did that and haven't received anymore.

I wish you the best of luck.

Re: Hacked Email Account

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Oct 23, 2011 7:46:21 PM
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The link you provide does not work:  http://support.att.com/emailus

 

The link you provide does not work:  http://support.att.com/emailus

 

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