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Good-Bye AT&T (no PWP = no service)

Tutor

Good-Bye AT&T (no PWP = no service)

This will probably be my last day with AT&T. When Worldnet is shut-down, my account will be deleted.
I originally choose AT&T Worldnet for the personal webpages (PWP).
[the vanity URL was the deciding feature. (http:\\sundreams.home.att.net)]
Since the new service has no webpage hosting, and no cost-effective option has been offered, it's a parting of the ways.
No PWP equals no service.
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Message 1 of 25
Employee

Re: Good-Bye AT&T (no PWP = no service)

Hello indago,  

AT&T will no longer support AT&T Worldnet Service Personal Web Pages (PWP) as of April 15, 2010 or as of the day the customer moves their account; whichever comes first. Customers should save any of their Personal Web Page(s) before this date so that they may find an alternative hosting solution.  

Please, contact AT&T Yahoo! Hosting at 1-866-722-9932, they will do the needful for you accordingly.

I regret all the uncertainty you have experienced. Please feel free to reply to the post if you have any further questions.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 16 of 25
Tutor

Re: Good-Bye AT&T (no PWP = no service)

Gadget: "Instructions for uploading personal web pages to AT&T's PWP host (home.bellsouth.net) can be found here: http://my.att.net/p/s/editorial.dll?eetype=Article&eeid=4138156&render=y&ck= I use Core FTP LE, a free ftp program that can be downloaded from download.com." The link to the page that you have provided is where I began with creating my PWP. It was at the link that I had posted: http://my.att.net/p/PWP-indago. After I had created the PWP, the site had a directory, and I began the process of uploading a page to this site, which failed. Now I see that the site is no longer accessible. I get the notice: Sorry, This URL is Invalid. TIPS 1) Check your spelling. Are the words in your URL spelled correctly? 2) For PWP FTP Users , this URL should be used for linking to pages http://bellsouthpwp.net/x/y/page.html where x is first letter of your userName and y is the second character of your userName I have ATT DSL, and use an ATT Email address. What is bellsouth?
Message 17 of 25
Scholar

Re: Good-Bye AT&T (no PWP = no service)

indago:

It looks like your pwp site will be at: http://ftp.pwp.att.net/i/n/indago/ (since you have not uploaded your "index.html" page, all you see is an empty directory)

"home.bellsouth.net" is where AT&T PWP are hosted (one of my websites is http://ftp.pwp.att.net/p/o/ponderosa2a/, but I still ftp the pages to home.bellsouth.net)

host = home.bellsouth.net (in Core FTP LE, this is the entry for the field called "Host/IP/URL")
LoginID or username = your PWP username which is the same as your email login (for example user@bellsouth.net ).
password = your password for the email address you signed up for PWP with
Connection (in the drop-down box in Core FTP) is "FTP"

You must have signed up for an FTP website, not one created with their templates (which you did in order to have the above URL, ftp.pwp.att.net/i/n/indago).

It is definitely confusing -- it took me a while to figure it all out too!

--Gadget
Message 18 of 25
Tutor

Re: Good-Bye AT&T (no PWP = no service)

Penny,
Now that my account is deleted and gone,
One question that no one at AT&:T would/could ever answer:
What is the best price I could get for Dialup Service with a PWP?

The best I could find on the AT&T website was $33.96 per month
[$22.95 for Dialup Internet and $11.01 for BASIC webhosting],
a price which has cost AT&T (my) customer loyalty.
My local Bell offers Dialup Internet with personal web page hosting for half (about $17/month).
AT&T has failed to offer anything remotely competitive. -and that is why we say Good-Bye.
Tags (3)
Message 19 of 25
Tutor

Re: Good-Bye AT&T (no PWP = no service)

Gadget: "It looks like your pwp site will be at: http://ftp.pwp.att.net/i/n/indago/ (since you have not uploaded your "index.html" page, all you see is an empty directory)" Then, do I just upload a page to that address, and what would be the internet address to view an upload?
Message 20 of 25
Scholar

Re: Good-Bye AT&T (no PWP = no service)

You FTP your PWP pages to http://home.bellsouth.net
You should then be able to see your website by going to http://ftp.pwp.att.net/i/n/indago/

Message 21 of 25
Employee

Re: Good-Bye AT&T (no PWP = no service)

Hello scsims42,
 
 
In order to get information about the charges to continue your PWP with AT&T web hosting services, it is recommneded that you contact AT&T Web hosting sale department at at 1-866-722-9932.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 22 of 25
Tutor

Re: Good-Bye AT&T (no PWP = no service)

Penny,
Well, I dialed the number you gave (incidentally, it wasn't the first time I've dialed that number).
The folks there (SBC YahooWeb) said I had to talk to AT&T Webhosting (888-932-4678).
At Webhosting, when I said I wanted dialup with webhosting, they said I had to talk to AT&T Dialup Internet Services.
The rep at Dialup (in the billing dept no less) said he had no price info for hosting,
The only thing he wanted to do is talk me thru the migration.
Is it so hard to get a price BEFORE migrating? (smells of bait-and-switch to me)
Dialup then told me I would have to talk to SBC YahooWeb about hosting: 866 722-9932 (look familiar?).
Back at SBC Yahoo, they said that they get a lot people directed to them in error,
and, (guess what) they again told me I had to talk to AT&T Webhosting.
By this time the call center at Webhosting was closed for the day.

I've spent a total of over six hours on the phone with the various factions of AT&T,
and no one would and/or could give me an answer to my rather simple question:
What would my monthly bill be for AT&T Dialup Service
with a personal website like what DSL customers enjoy as part of their basic package?


Forgive me, but I'm getting sick to the teeth of the whole [bleep]ing AT&T run-around.
-and this is another part of why we say Good-Bye (i.e., why I have not migrated).

p.s. I called Webhosting again and finally got an answer:
$35.80 /month (22.95 dialup plus 12.85 webhosting)
In contrast to $19.95/month for AT&T DSL Basic (which includes PWP).
Tags (2)
Message 23 of 25
Employee

Re: Good-Bye AT&T (no PWP = no service)

Hello scsims42,
 
We are sorry that you had to go through this unpleasant experience and we appreciate the admirable restraint you exercised in your message. My sincere apologies for the time you have spent dealing with this issue.
 
We appreciate your feedback; it is valuable to us in improving our performance.
 
AT&T Yahoo! considers Member feedback important and we have established a web-page exclusively designed to receive your valuable feedback. Please submit your feedback to: http://support.att.com/emailus
 
I regret all the uncertainty you have experienced.  Please, bear with us.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 24 of 25
Highlighted
Teacher

Re: Good-Bye AT&T (no PWP = no service)

My suggestion to everyone is to file a complaint with your state AG's Dept of Consumer Affairs office and file a complaint.  It is clearly evident that getting answers from ATT and is a complete waste of time in addition to the bait and switch shenanigans.  My detailed complaint is on the way to the State of CT.

Message 25 of 25
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