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Posted Jul 3, 2010
7:26:49 AM
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Getting HTTP 404 Not Found for my PWP

I have a Personal Web Page (PWP) at http://ftp.pwp.att.net/*/*/***********/

This morning I'm getting "the page cannot be found" error.

I can still FTP files to the server (home.bellsouth.net).

 

I have another PWP at http://sbcglobalpwp.att.net/*/*/***********/

It seems to be working just fine.

 

Is this just a temporary problem, or is this another unannounced switcheroo?  What do I need to do so my PWP is viewable again?

 

I have a Personal Web Page (PWP) at http://ftp.pwp.att.net/*/*/***********/

This morning I'm getting "the page cannot be found" error.

I can still FTP files to the server (home.bellsouth.net).

 

I have another PWP at http://sbcglobalpwp.att.net/*/*/***********/

It seems to be working just fine.

 

Is this just a temporary problem, or is this another unannounced switcheroo?  What do I need to do so my PWP is viewable again?

 

Getting HTTP 404 Not Found for my PWP

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Jul 3, 2010 8:38:37 AM
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Same here. Personal web page is dead.

 

Not sure I want to go through the pain of talking to a [Keep It Courteous] on the phone that has no idea what a personal web page is.

 

Rats.

 

No doubt someone decided to shut them down to save a couple of bucks without telling us.

 

 

Same here. Personal web page is dead.

 

Not sure I want to go through the pain of talking to a [Keep It Courteous] on the phone that has no idea what a personal web page is.

 

Rats.

 

No doubt someone decided to shut them down to save a couple of bucks without telling us.

 

 

Re: Getting HTTP 404 Not Found for my PWP

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Jul 3, 2010 11:55:20 PM
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I'm having simular problems

I can't seem to view my FTP website

 

I can login onto pwp.att.net/p fine

My personal Web Page is listed

I created an open listed FTP site

 

I've used an FTP porgram and I've connected to home.bellsouth.net

I've transfered all my pages

 

I just can't get the web address right to browse my site

it should be:

http://my.att.net/p/PWP-sunsetcoastdoves

 

An index.htm and html files are there along with a default.htm and html.

 

What am I doing wrong,  I also can not view the site when I click on the page when I'm logged into my account at pwp.att.net/p

 

Thanks for throwing me a rope....

Dan

 

 

 

 

I'm having simular problems

I can't seem to view my FTP website

 

I can login onto pwp.att.net/p fine

My personal Web Page is listed

I created an open listed FTP site

 

I've used an FTP porgram and I've connected to home.bellsouth.net

I've transfered all my pages

 

I just can't get the web address right to browse my site

it should be:

http://my.att.net/p/PWP-sunsetcoastdoves

 

An index.htm and html files are there along with a default.htm and html.

 

What am I doing wrong,  I also can not view the site when I click on the page when I'm logged into my account at pwp.att.net/p

 

Thanks for throwing me a rope....

Dan

 

 

 

 

Re: Where is my Web Page?

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Jul 5, 2010 5:58:45 AM
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Employee

Dear members,


The information about the disconnection of Personal Web Page has already been shared in this forum in the month of March 2010 (03-09-2010 12:17 PM).

 

In order to see the information about the same, please visit the post available in the link mentioned below and view point # 9 (What happens to Personal Web Pages (PWP) after migration?):

http://attdsl.lithium.com/t5/Email/Worldnet-Migration-Open-Portal-FAQs/td-p/4314 


AT&T will no longer support AT&T Worldnet Service Personal Web Pages (PWP) as of March 31, 2010 or as of the day the customer moves their account; whichever comes first. Customers should save any of their Personal Web Page(s) before this date so that they may find an alternative hosting solution.


If you have saved your PWP somewhere, I would suggest you to use the AT&T Web Hosting services. To get more information about the same, it is recommended that you contact AT&T Web Hosting department at: 888-WEB-HOST (888-932-4678). They will do the needful for you accordingly.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Dear members,


The information about the disconnection of Personal Web Page has already been shared in this forum in the month of March 2010 (03-09-2010 12:17 PM).

 

In order to see the information about the same, please visit the post available in the link mentioned below and view point # 9 (What happens to Personal Web Pages (PWP) after migration?):

http://attdsl.lithium.com/t5/Email/Worldnet-Migration-Open-Portal-FAQs/td-p/4314 


AT&T will no longer support AT&T Worldnet Service Personal Web Pages (PWP) as of March 31, 2010 or as of the day the customer moves their account; whichever comes first. Customers should save any of their Personal Web Page(s) before this date so that they may find an alternative hosting solution.


If you have saved your PWP somewhere, I would suggest you to use the AT&T Web Hosting services. To get more information about the same, it is recommended that you contact AT&T Web Hosting department at: 888-WEB-HOST (888-932-4678). They will do the needful for you accordingly.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Getting HTTP 404 Not Found for my PWP

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Jul 5, 2010 6:48:34 AM
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I am having great difficulty mustering up that "admirable restraint" you so often mention.  You people are clueless!!

 

I moved my personal web pages (PWP) from Worldnet to the server at "home.bellsouth.net" in February.  I'm talking about the PWP that AT&T DSL subscribers can (or used to be able to) create by going to http://pwp.att.net/p.

 

Please reread my post (http://www.att.com/t5/Internet/Getting-HTTP-404-Not-Found-for-my-PWP/m-p/7437#M2003), do some research, and see if you can come up with an accurate answer!

 

If I have to pay for web hosting, I can guarantee you it will NOT be with AT&T!

I am having great difficulty mustering up that "admirable restraint" you so often mention.  You people are clueless!!

 

I moved my personal web pages (PWP) from Worldnet to the server at "home.bellsouth.net" in February.  I'm talking about the PWP that AT&T DSL subscribers can (or used to be able to) create by going to http://pwp.att.net/p.

 

Please reread my post (http://www.att.com/t5/Internet/Getting-HTTP-404-Not-Found-for-my-PWP/m-p/7437#M2003), do some research, and see if you can come up with an accurate answer!

 

If I have to pay for web hosting, I can guarantee you it will NOT be with AT&T!

Re: Getting HTTP 404 Not Found for my PWP

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Jul 5, 2010 7:19:44 AM
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This post will probably be removed but I'm going to write it anyway!

 

On Saturday, 07/03, I noticed some of my personal web pages hosted on the home.bellsouth.net server had gone missing -- not all of them -- just the ones created with subaccounts ending in @att.net.  The PWPs created with subaccounts ending with @sbcglobal.net were still available.  I asked about this issue here:  http://www.att.com/t5/Internet/Getting-HTTP-404-Not-Found-for-my-PWP/m-p/7437#M2003.

 

Today the "The AT&T DSL Technical Experts Team" posted this decidedly unhelpful reply:  http://www.att.com/t5/Internet/Getting-HTTP-404-Not-Found-for-my-PWP/m-p/7471#M2018.  Duh!

 

Please, AT&T, can't you find technical "experts" who can read and comprehend?  Their non-answer is insulting, infuriating, exasperating . . . . . . pathetic!

 

Someone at AT&T needs to crack the whip and shape things up in customer service and tech support.  If I were an AT&T executive, I would be embarrassed!

 

Addendum:

Just got off echat support where "*Agent*" referred me to Yahoo GeoCities support page.  GeoCities has been closed for months, maybe years!  When I informed her of this, she referred me to AT&T Web Hosting at 888-932-4678, which is only for paid web hosting customers (even though I asked her if this number was also support for free PWP, to which she replied "yes").  That number refers you to AT&T DSL support at 877-722-3755.  Pathetic!

 

Addendum #2:

An agent at Tier 2 support (who really did try to be quite helpful) referred me to network-tools.com and suggested I contact *Agent* (tech support contact listed on the WHOIS record for ftp.pwp.att.net) by emailing him at *personal information removed for safety*.  She also gave me 888-321-2375, which is customer support for the old Bellsouth region.

 

Note to PamelaZ, who edited the previous paragraph:  *Agent* is Joe Geurin, which is publicly available information from WHOIS.  So is his email address, ipoperations@bellsouth.net.  No need to remove this "personal" information for safety.

 

Addendum #3:

Called 888-321-2375.  Was referred to Web Hosting support at 800-436-8638.

 

Addendum #4:

Called 800-436-8638 and got a very nice guy who informed me AT&T began taking down personal web hosting sites A YEAR AGO.  He said he gets calls from DSL customers all the time asking what happened to their personal web pages.  He was very helpful, even though he is really tech support for paid web hosting customers.  He said he got tired of customers going in circles and finally researched the issue himself so he would have an answer for customers whose personal web pages suddenly became inaccessible without prior notification.

 

Addendum #5:

AT&T:  THIS CUSTOMER IS VERY ANGRY.  I HAVE NUMEROUS PERSONAL WEB PAGES.  THANKS FOR TAKING DOWN MY WEBSITES WITH NO NOTIFICATION WHATSOEVER.  GREAT WAY TO DO BUSINESS!!

 

P.S.  At least I finally got someone who didn't give me the runaround and actually knew the answer to my question.

 

This post will probably be removed but I'm going to write it anyway!

 

On Saturday, 07/03, I noticed some of my personal web pages hosted on the home.bellsouth.net server had gone missing -- not all of them -- just the ones created with subaccounts ending in @att.net.  The PWPs created with subaccounts ending with @sbcglobal.net were still available.  I asked about this issue here:  http://www.att.com/t5/Internet/Getting-HTTP-404-Not-Found-for-my-PWP/m-p/7437#M2003.

 

Today the "The AT&T DSL Technical Experts Team" posted this decidedly unhelpful reply:  http://www.att.com/t5/Internet/Getting-HTTP-404-Not-Found-for-my-PWP/m-p/7471#M2018.  Duh!

 

Please, AT&T, can't you find technical "experts" who can read and comprehend?  Their non-answer is insulting, infuriating, exasperating . . . . . . pathetic!

 

Someone at AT&T needs to crack the whip and shape things up in customer service and tech support.  If I were an AT&T executive, I would be embarrassed!

 

Addendum:

Just got off echat support where "*Agent*" referred me to Yahoo GeoCities support page.  GeoCities has been closed for months, maybe years!  When I informed her of this, she referred me to AT&T Web Hosting at 888-932-4678, which is only for paid web hosting customers (even though I asked her if this number was also support for free PWP, to which she replied "yes").  That number refers you to AT&T DSL support at 877-722-3755.  Pathetic!

 

Addendum #2:

An agent at Tier 2 support (who really did try to be quite helpful) referred me to network-tools.com and suggested I contact *Agent* (tech support contact listed on the WHOIS record for ftp.pwp.att.net) by emailing him at *personal information removed for safety*.  She also gave me 888-321-2375, which is customer support for the old Bellsouth region.

 

Note to PamelaZ, who edited the previous paragraph:  *Agent* is Joe Geurin, which is publicly available information from WHOIS.  So is his email address, ipoperations@bellsouth.net.  No need to remove this "personal" information for safety.

 

Addendum #3:

Called 888-321-2375.  Was referred to Web Hosting support at 800-436-8638.

 

Addendum #4:

Called 800-436-8638 and got a very nice guy who informed me AT&T began taking down personal web hosting sites A YEAR AGO.  He said he gets calls from DSL customers all the time asking what happened to their personal web pages.  He was very helpful, even though he is really tech support for paid web hosting customers.  He said he got tired of customers going in circles and finally researched the issue himself so he would have an answer for customers whose personal web pages suddenly became inaccessible without prior notification.

 

Addendum #5:

AT&T:  THIS CUSTOMER IS VERY ANGRY.  I HAVE NUMEROUS PERSONAL WEB PAGES.  THANKS FOR TAKING DOWN MY WEBSITES WITH NO NOTIFICATION WHATSOEVER.  GREAT WAY TO DO BUSINESS!!

 

P.S.  At least I finally got someone who didn't give me the runaround and actually knew the answer to my question.

 

Pathetic "support" on this forum

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Jul 5, 2010 10:05:38 AM
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After more than 2 hours on 5 different calls to AT&T, I finally found someone with the answer to our inaccessible personal web pages.

 

AT&T IS TAKING THEM DOWN, AND APPARENTLY HAS BEEN FOR A YEAR.


NO NOTIFICATION, NO WARNING, NO OPPORTUNITY TO GET WEB HOSTING ELSEWHERE, JUST POOF, GONE!


THANKS, AT&T - GREAT WAY TO DO BUSINESS!!!

 

Addendum:

According to the sales page for AT&T FastAccess DSL (http://bellsouth.com/consumer/inetsrvcs/inetsrvcs_compare.html?src=lftnav) AT&T is still making personal web pages available for some customers.

 

Question:  will my web pages created using subaccounts with @sbcglobal.net remain, or will they be taken down also?   I'm referring to my web pages that are accessed by going to http://sbcglobalpwp.att.net/*/*/*****/.

After more than 2 hours on 5 different calls to AT&T, I finally found someone with the answer to our inaccessible personal web pages.

 

AT&T IS TAKING THEM DOWN, AND APPARENTLY HAS BEEN FOR A YEAR.


NO NOTIFICATION, NO WARNING, NO OPPORTUNITY TO GET WEB HOSTING ELSEWHERE, JUST POOF, GONE!


THANKS, AT&T - GREAT WAY TO DO BUSINESS!!!

 

Addendum:

According to the sales page for AT&T FastAccess DSL (http://bellsouth.com/consumer/inetsrvcs/inetsrvcs_compare.html?src=lftnav) AT&T is still making personal web pages available for some customers.

 

Question:  will my web pages created using subaccounts with @sbcglobal.net remain, or will they be taken down also?   I'm referring to my web pages that are accessed by going to http://sbcglobalpwp.att.net/*/*/*****/.

ANSWER TO HTTP ERROR 404 PAGE NOT FOUND FOR PERSONAL WEB PAGES

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Jul 5, 2010 3:23:22 PM
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ATT,

Don't underestimate the degree of hate/dislike you are currently generating.  The only thing GOOD I can say right now about AT&T is that I'm [word filter violation] [Stay on Topic].   It would be nice to communicate with someone who understands the questions we are asking and can provide suitable answers to attempt to retain us as customers.

*personal information removed for safety*

Tom

ATT,

Don't underestimate the degree of hate/dislike you are currently generating.  The only thing GOOD I can say right now about AT&T is that I'm [word filter violation] [Stay on Topic].   It would be nice to communicate with someone who understands the questions we are asking and can provide suitable answers to attempt to retain us as customers.

*personal information removed for safety*

Tom

Re: Pathetic "support" on this forum

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Jul 5, 2010 6:44:04 PM
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I guess my questions is this:   Since all PWPs are registered to an email address,  couldn't someone have created an email stating that they were removing the service?   I've been on UVerse since January of 2009 and have never heard one word of this. 

 

I also find it interesting that some people are allowed to keep their PWPs.

I guess my questions is this:   Since all PWPs are registered to an email address,  couldn't someone have created an email stating that they were removing the service?   I've been on UVerse since January of 2009 and have never heard one word of this. 

 

I also find it interesting that some people are allowed to keep their PWPs.

Re: Pathetic "support" on this forum

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Jul 5, 2010 8:29:10 PM
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Penny,  Gadget

 

I just created my web site last week.

Two days ago I deleted my simple formatted page file within my FTP program.

My new page is a frame style page. 

I went to review my page and I get the 404 error.

 

Now I'm to understand I was lucky and had a web page for two days while they all the att.net personal web pages are getting turned off?

 

Gadget is this the case, you seem the most informed on this topic.  I can't believe I was able to make my page and still access it through my FTP transfer progam while its' in this non-viewable condition.  I thought I deleted a critical file while im my FTP transfer program.

 

Thanks

Dan

 

Penny,  Gadget

 

I just created my web site last week.

Two days ago I deleted my simple formatted page file within my FTP program.

My new page is a frame style page. 

I went to review my page and I get the 404 error.

 

Now I'm to understand I was lucky and had a web page for two days while they all the att.net personal web pages are getting turned off?

 

Gadget is this the case, you seem the most informed on this topic.  I can't believe I was able to make my page and still access it through my FTP transfer progam while its' in this non-viewable condition.  I thought I deleted a critical file while im my FTP transfer program.

 

Thanks

Dan

 

Re: Getting HTTP 404 Not Found for my PWP

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Jul 6, 2010 7:55:21 AM
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If you have the option of creating a subaccount with @sbcglobal.net (or @bellsouth.net, or whatever option is available in your region -- just don't choose @att.net), then do the following:

1) Create the new subaccount (or use an existing one that is something other than xxxxx@att.net)

2) Log in to http://pwp.att.net/p with the new subaccount email address and password

3) Click on "Build a Personal Web Page" and provide the required information

4) You should receive an email from webinfo@att.com confirming the creation of your new personal web page at the subaccount address.

5) Using an FTP client (such as Core FTP Lite, available free from download.com), upload your web page files to home.bellsouth.net (user name = xxxxx@sbcglobal.net, for example)

 

You should then be able to view your PWP at the URL provided during the sign-up process and also in the confirmation email (in my case, http://sbcglobalpwp.att.net/x/y/xyabcdef)  Note:  x=first letter of the email address  y=second letter of the email address  xyabcdef . . . = entire email address before the @ sign

 

That is what worked for me -- hope it will work for you too.

 

I assume you could use the template option to create your web pages, but I've never done that.

 

It seems that so far only the PWP under @att.net email accounts have been taken down.  Whether the others will remain, who knows!

 

As I mentioned in another post, PWPs are still listed as a benefit with FastAccess DSL, which I think is in the BellSouth region (see http://bellsouth.com/consumer/inetsrvcs/inetsrvcs_compare.html?src=lftnav).   So I guess it's not what you know, but where you live!

 

 

If you have the option of creating a subaccount with @sbcglobal.net (or @bellsouth.net, or whatever option is available in your region -- just don't choose @att.net), then do the following:

1) Create the new subaccount (or use an existing one that is something other than xxxxx@att.net)

2) Log in to http://pwp.att.net/p with the new subaccount email address and password

3) Click on "Build a Personal Web Page" and provide the required information

4) You should receive an email from webinfo@att.com confirming the creation of your new personal web page at the subaccount address.

5) Using an FTP client (such as Core FTP Lite, available free from download.com), upload your web page files to home.bellsouth.net (user name = xxxxx@sbcglobal.net, for example)

 

You should then be able to view your PWP at the URL provided during the sign-up process and also in the confirmation email (in my case, http://sbcglobalpwp.att.net/x/y/xyabcdef)  Note:  x=first letter of the email address  y=second letter of the email address  xyabcdef . . . = entire email address before the @ sign

 

That is what worked for me -- hope it will work for you too.

 

I assume you could use the template option to create your web pages, but I've never done that.

 

It seems that so far only the PWP under @att.net email accounts have been taken down.  Whether the others will remain, who knows!

 

As I mentioned in another post, PWPs are still listed as a benefit with FastAccess DSL, which I think is in the BellSouth region (see http://bellsouth.com/consumer/inetsrvcs/inetsrvcs_compare.html?src=lftnav).   So I guess it's not what you know, but where you live!

 

 

Re: Getting HTTP 404 Not Found for my PWP

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Jul 6, 2010 11:11:38 AM
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Employee
Hello ,
 
My sincere apologies for the time you have spent dealing with this issue.
 
Since, AT&T will no longer support AT&T Worldnet Service Personal Web Pages (PWP). For your web hosting needs please contact AT&T Web Hosting department at 888-932-4678 from Monday to Friday between 8am-6pm (Technical Support: 24/7).

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts
in a single thread.  This will help other users find this information too!!

Hello ,
 
My sincere apologies for the time you have spent dealing with this issue.
 
Since, AT&T will no longer support AT&T Worldnet Service Personal Web Pages (PWP). For your web hosting needs please contact AT&T Web Hosting department at 888-932-4678 from Monday to Friday between 8am-6pm (Technical Support: 24/7).
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Getting HTTP 404 Not Found for my PWP

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Jul 8, 2010 4:53:43 AM
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Penny wrote:
Hello ,
  
My sincere apologies for the time you have spent dealing with this issue.
  
Since, AT&T will no longer support AT&T Worldnet Service Personal Web Pages (PWP). For your web hosting needs please contact AT&T Web Hosting department at 888-932-4678 from Monday to Friday between 8am-6pm (Technical Support: 24/7).

How many times do I have to repeat that I'm NOT asking about Worldnet personal pages?

 

 


Penny wrote:
Hello ,
  
My sincere apologies for the time you have spent dealing with this issue.
  
Since, AT&T will no longer support AT&T Worldnet Service Personal Web Pages (PWP). For your web hosting needs please contact AT&T Web Hosting department at 888-932-4678 from Monday to Friday between 8am-6pm (Technical Support: 24/7).

How many times do I have to repeat that I'm NOT asking about Worldnet personal pages?

 

Re: Getting HTTP 404 Not Found for my PWP

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