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Posted Aug 23, 2010
11:55:45 AM
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False Advertising

 have searched all competitiors and found AT&T had the best prices for my apartment.

 

Or so I thought...  I am still in the struggle to get internet, and the only reason I ever considered them as a carrier was because a 14.95 special offer on internet.

 

Two days after giving them all my information and having a reciept saying I enrolled for a special offer for AT&T U-verse DSL I get an email to call them.

 

Half and hour later I finally got through to a customer rep who said "Oh it is fine, but just so you know your internet will be $40 a month".  More than double because I wasn't eligble for a service they said I was eligible for when I signed up.

 

The woman gave me great service until the moment she passed me off to a co-worker who would help me. The second woman did nothing but try to get me to pay EVEN MORE for an upgrade for a service I did not want in the first place.

 

Unfortunately, the big internet companies have me pinned to either pay to much and have bad slow customer service or not have internet.

 

I will report them to the FTC, attempt to contact corporate, and do my best to choose the one other service proider in my area.

 

Or if I can get them to agree to their terms that would be the best. Anyone know of a number/email where the customer service will acutally help you?

 have searched all competitiors and found AT&T had the best prices for my apartment.

 

Or so I thought...  I am still in the struggle to get internet, and the only reason I ever considered them as a carrier was because a 14.95 special offer on internet.

 

Two days after giving them all my information and having a reciept saying I enrolled for a special offer for AT&T U-verse DSL I get an email to call them.

 

Half and hour later I finally got through to a customer rep who said "Oh it is fine, but just so you know your internet will be $40 a month".  More than double because I wasn't eligble for a service they said I was eligible for when I signed up.

 

The woman gave me great service until the moment she passed me off to a co-worker who would help me. The second woman did nothing but try to get me to pay EVEN MORE for an upgrade for a service I did not want in the first place.

 

Unfortunately, the big internet companies have me pinned to either pay to much and have bad slow customer service or not have internet.

 

I will report them to the FTC, attempt to contact corporate, and do my best to choose the one other service proider in my area.

 

Or if I can get them to agree to their terms that would be the best. Anyone know of a number/email where the customer service will acutally help you?

False Advertising

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Aug 23, 2010 1:38:03 PM
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