06-03-2010 7:25 PM
Am unable to access my email account today. It appears to have been migrated to Yahoo.
After signing on at my.att.net I am directed to https://login.yahoo.com/config/login?.src=my&.done=http://att.my.yahoo.com&.intl=us&.partner=sbc to login again.It then brings up a Complete Your Account Registration screen to verify my password. My name, zip code and email address are already entered. The confirm account password is blank. I reenter the same password that I used to get to this screen and click next . The same screen appears again with the following error "Please correct the errors highlighted below.Due to this error, we have cleared your password entries, and security responses. Don't forget to provide entries to these form fields again.Unrecognized Timezone " If I hit next again, I get the same screen.
Live chat referred me to the Tier II telephone agents. I've already been waiting for an hour to get through.
I'm not happy.
06-05-2010 4:30 PM
I've been experiencing the same frustrating problem for the past two days. I don't find any solution on the ATT Web site and would appreciate someone from ATT Support posting a solution for this situation.
06-06-2010 9:28 AM
I'm still waiting for an ATT Technical Specialist to respond to this problem. I spent the better part of my Saturday trying to unravel the dilemma. I connected with ATT eChat Support four times and was disconnected each time. I finally gave up and tried phoning. After waiting nearly an hour with repeated messages about "unusually high call volume," I gave up. Now, this morning, I find no solutions posted to the problem described. Can any offer some help here?
06-07-2010 4:39 AM
Note: This page will not display if all of your proofing/validation credentials are on file. Instead, the Terms of Service page shown below will display.
5. Click Continue.
6. In order to proceed, you will need to select Accept the Terms of Service.
7. Click Continue.
8. After you accepts the Terms of Service, you are now taken to the Yahoo! pages to complete the migration process. You will need to enter your Member ID (full email address including domain) and password.
9. Click Sign In.
10. You are then presented with a Yahoo! profile page in which you will need to populate all required fields.
11. The "Welcome to AT&T Powered by Yahoo!" page appears. You are presented with three selections (the first two are checked by default):
Note: You will have to be using a Windows Operating System and Internet Explorer in order for the third option to be successful. The automatic configuration process of Outlook Express or Windows Mail requires the installation of an Active X control within Internet Explorer to function. If this third choice is selected, the Active X prompt will occur after the you clicks Next.
12. The final confirmation page displays. This page will provide with Web addresses for your new homepage, support pages, and software downloads. You can click Go to my new AT&T Internet Service homepage to check out your new homepage.
13. Try to surf to att.net and try to sign-in to your new homepage.
Note: If you would like a direct URL to Webmail, I would like to advise you to bookmark the following site, att.yahoo.com/mail.
06-07-2010 9:05 AM
Thank you for responding. I had tried what you suggest over the weekend. I tried again this morning.
I accessed the screen at www.att.net/upgrade.
I entered my main account email address (this is the Member ID, right?)
I chose the domain (att.net) from the drop-down menu.
I entered my main account password.
Then, I received this message:
"Sorry, your account is not eligible for migration at this time. We apologize for the inconvenience."
I would appreciate your help. I tried the online eChat support over the weekend, and kept being disconnected. The technician had tried to take control of my computer, and I kept being disconnected even though I had disabled my security software. I also tried phoning your support team over the weekend and was unable to reach anyone. I'm at work now, and we have firewalls that I can't disable, which would prevent the eChat support from accessing my computer screen.
I've not been able to access my email since last Thursday.
06-08-2010 5:00 AM
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