12-16-2009 11:43 PM
12-17-2009 11:45 AM
Hello Jennifer Goodie,
I truly appreciate that you took your valuable time to let us know that you are unable to receive email on AT&T web mail and please accept my sincere apologies for any inconvenience that you might have experienced.
If the mails are missing from your AT&T mail account inbox, which you access via att.yahoo.com/mail, one of the reason could be that the AT&T email account which you have configured on your Blackberry and in Outlook and emails are downloaded in email program (Microsoft Outlook, Outlook Express, Windows Mail, Thunderbird, Mac Mail etc.. ). There is a feature available which allow users to access their emails in both Email Program and webmail.
If you do not have the feature "Leave a copy of message on the server" enabled, then the original email will be downloaded in the email client from web server, leaving your online inbox empty.
Please use the link mentioned below to correct the settings:
If that does not resolve the issue, please feel free to contact eChat.
If you are in AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI are, you may click on the link mentioned below to contact eChat:
12-17-2009 4:08 PM
12-18-2009 7:48 AM
Hello Jennifer Goodie,
Thank you for your response.
For being on the safer side, I would suggest you to cross check the settings on Outlook and Black Berry for 'leave a copy of message on the server', as most often this is the only reason of loosing the emails from the web mail.
If all the settings are correct on Outlook & Black Berry and still you are unable to receive emails, then this problem need to be handle by our second level of support.
In order to contact our second level of support please call our voice support at 1-877-722-3755, when IVR provide you the options to choose, select Technical helpdesk. We are open 24/7.
When you call in to speak to an agent, ask to be transferred to our second level of support.
12-26-2009 6:40 PM
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