03-12-2010 11:01 AM
03-12-2010 3:16 PM
I truly appreciate that you took your valuable time to let us know that you are experiencing slow speed issue with your AT&T High Speed Internet Elite plan and please accept my sincere apologies for any inconvenience that you might have experienced.
I would like to inform that, with a single DSL connection, AT&T promises the maximum speed for only one computer. If more than one computers are connected with your modem/router and both of them are ON, the speed will automatically get distributed.
However, as you already tried to isolate the router and checked the speed and find no change. Please try the steps mentioned below:
1. Check your computer
Reboot by turning your computer and modem/router off and then back on again. Simply rebooting solves most connection problems.
2. Check your web browser
* Clear the cache (temporary Internet files) in your web browser.
* Clear the cookies in your web browser.
3. Check your connection
* Make sure DSL line filters have been installed for all devices using the phone line.
* Measure your connection speed at ourspeed test site. Want more speed? Upgrade to a faster Internet connection package.
After trying all the above troubleshooting steps, If still the slow speed issue persist, I would suggest you to contact the AT&T eChat helpdesk.
If you leave in 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI', you may click on the following link to connect to a chat agent:
03-16-2010 9:18 AM
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