Hi, I just upgraded my internet service from Express to Elite and the speed has not improved much at all. I am only pulling 2.4 and my download speeds have shown no actual improvement. I have used Speakeasy, Speedtest.net and DSLreports and all have shown the near the same speed never coming close to 3mg. I have plugged straight into the DSL modem with no change. Figured I'd try here before waiting on the phone for Tech. Thanks Norm
I truly appreciate that you took your valuable time to let us know that you are experiencing slow speed issue with your AT&T High Speed Internet Elite plan and please accept my sincere apologies for any inconvenience that you might have experienced.
I would like to inform that, with a single DSL connection, AT&T promises the maximum speed for only one computer. If more than one computers are connected with your modem/router and both of them are ON, the speed will automatically get distributed.
However, as you already tried to isolate the router and checked the speed and find no change. Please try the steps mentioned below:
Thanks for the reply. I contacted tech support and did everything you mentioned in your reply. Still no change. The tech person suggested waiting 5-7 days after the speed increase for the system to catch up. I was not told this when ordering the increase so I guess I'll wait till Friday and see if anything improves. Thanks again, Norm