03-28-2010 8:23 PM
03-29-2010 11:25 AM
I extend my gratitude to you for contacting us about this issue through the forums and please, accept my sincere apologies for any inconvenience that you might have experienced.
Sporadic or intermittent loss of you connection to the Internet is often caused by electronic or physical interference. I would suggest to check your phone jack, that may be defective or damaged. Try connecting the modem to a different phone jack, if possible. If the hiss and background noise is gone, the initial phone jack is defective and should be replaced.
If the Phone jack is faulty, please contact Telco support at 800-288-2020 (they work Monday - Friday between 8am-7pm ET Saturday between 8am-5pm ET) for further assistance with the phone line.
08-28-2011 8:27 PM
I am having the same problem also! Actually I have been having problems with AT&T services all around! What is going on? My internet connection never stays on! I cant get good cell phone service either! I cant even make a phone call or receive phone calls in my own home I have to hurry up and run outside to answer! Glad we havent had an emergency!!! Now the internet OMG so fed up! I have been late on turning in papers for school, paying bills, and many other things because I cant connect to the internet or STAY CONNECTED and it happens at 7:30 every night until the next morning!!!!
08-29-2011 2:54 AM
I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed. If you still have questions, please start a new thread.
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