Dial up connection problem doesn't disconnect but modem makes funny sounds and won't load anything

Tutor

Dial up connection problem doesn't disconnect but modem makes funny sounds and won't load anything

For the last couple of weeks we've had this problem. We have Windows Vista with dial up AT&T which has worked well for years. Recently we found 2 or 3 times a day that pages won't load, we "detect connection problems" and it says a cable is unplugged. When we check the phone the modem is making a weird sound, not the "connection" sound. The computer says the Modem is working properly and we've check the phone cord. This computer is just a year old. Any ideas appreciated. Thanks!
Message 1 of 5 (745 Views)
Mentor

Re: Dial up connection problem doesn't disconnect but modem makes funny sounds and won't load anyth

how do you get back online or browse to sites when this happens? do you just wait for it to get fixed by itself?

Message 2 of 5 (745 Views)
Tutor

Re: Dial up connection problem doesn't disconnect but modem makes funny sounds and won't load anyth

We go to disconnect and it disconnects, then we reconnect. It'll work fine for a few hours, then it'll do it again.
Message 3 of 5 (745 Views)
Employee

Re: Dial up connection problem doesn't disconnect but modem makes funny sounds and won't load anyth

Hi w4fre!

Several factors can prevent your computer from getting online or staying online once you’ve established a connection. You may use the checklist below to isolate the possible cause of this ongoing issue:

1. The phone line itself plays a big role in a dial up connection. When you pick up your phone, do you hear a static or hissing noise? It’s called “line noise,” and it can prevent dial up modems from connecting or keeping a connection active.

2. Have you tried a different phone jack? If you can keep a connection on one phone jack but not on another, there’s a good chance the problem is the jack itself, or frayed wires inside it. Try removing the phone jack’s wall plate. If you see exposed copper or old, decaying plastic, you may have found the root cause of your connection issue.

Ensure that your modem is hooked up correctly to the phone line, and that all connections are secure and everything is plugged in.

3. Bad weather can also cause your modem to act up because rain and excessive humidity can introduce noise into an otherwise normal phone line. Adapters, line splitters, and cable extenders can do the same.

4. Some software, such as Microsoft Outlook and Outlook Express, can disconnect your call after you send and receive email. If you use a client email program, check if it has an option to disable this feature.
Example:
In Outlook, click Tools --> Options --> Mail Setup --> and uncheck the box marked "Hang Up When Finished With A Manual Send/Receive" --> hit OK.

5. Also, check your antivirus' or firewall's user's guide for issues that mask themselves as modem problems.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5 (745 Views)
Employee

Re: Dial up connection problem doesn't disconnect but modem makes funny sounds and won't load anyth

Additional troubleshooting steps...

 

6. Incorrect settings in your Dial-Up Networking (DUN) connectoid can also cause connectivity problems. Make sure that the TCP/IP and DNS settings are correct.

a. Click on Start (orb icon) --> Connect To --> Right-click on the dial up connection. --> Click Properties.
b. Go to the Options tab. Select NEVER from the "Idle time before hanging up" drop-down menu.
c. Go to the Networking tab. Check the ff. settings:
Uncheck the box for "Internet Protocol Version 6 (TCP/IPv6)".
Check the box for "Client for Microsoft Networks".
Highlight "Internet Protocol Version 4 (TCP/IPv4)", and click on Properties button.
Make sure the radio button next to "Obtain an IP address automatically" is selected.
Make sure the radio button next to "Obtain DNS server address automatically" is selected.
Click OK.
d. Go to the Sharing tab. In the Internet Connection Sharing section, make sure the box beside "Allow other network users to connect through this computer's Internet connection" is NOT checked.
e. Hit OK to close the Properties window.
f. Restart the computer.

7. You may also try optimizing your browser settings to ensure that no corrupted temporary internet files is preventing the web pages to load.

For Internet Explorer 7.x/8.x for Windows:
a. Choose Internet Options from the Tools menu in Internet Explorer.
b. Under the General tab, locate the Browsing History heading.
c. Click the Delete button.
d. Click the Delete files… button in Temporary Internet Files section, and choose Yes when prompted.
e. Click the Delete cookies… button in Cookies section, and choose Yes when prompted.
f. Click the Delete history… button in History section, and choose Yes when prompted.
g. Click the Close button in the Delete Browsing History window.
h. Under the Privacy tab, set the settings on Medium.
i. Under the Connections tab, locate the Local Area Network (LAN) settings heading.
Click on the LAN Settings button. Make sure none of the boxes is checked. Hit OK.
j. Click OK in the Internet Properties window.

For any other questions, feel free to ask.

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 5 (745 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.