Hi, My DSL stopped working last night. I have a westell wirespeed modem. I ran diagnostics and modem selftest passed, DSL passed, ATM failed. All the lights seem to work but the ethernet blinks occasionally. I also could not ping my internet service. Do I need a new modem? Mine was shipped from bellsouth before AT&T took over and I still use bellsouth software to connect.. Is the problem on my end or theirs? If it is my problem will they replace my DSL modem? I am on backup dialup with bellsouth software at the moment and it is slow but I connected nonetheless. Thanks
from your diagnostics, it looks like your modem is receiving a good dsl signal but is not able to authenticate to the att network. there could be a couple of possible reasons for this: ongoing network outage or bad dsl modem.
"If it is my problem will they replace my DSL modem?" --> i believe they can only replace the modem for free if it's still under the 1-year warranty. you could try asking their Sales if they can give you a new modem with a promo/discount, if not free, since you have been loyal to them.
i suggest that you call the techsupport first to diagnose if it's a network or a modem issue.