DSL SERVICE PROBLEMS

Contributor

DSL SERVICE PROBLEMS

Due to billing issues & months of calls to Customer NO Service, we decided to port our home phone number to another provider, planning to keep high speed DSL.  So......when the # ported, our DSL went with it as well.....no internet, thus no ability to run home phone on DSL.  Took ATT one week to reconnect using "psuedo" number for billing.  Since reconnecting on Wednesday, we've had sporadic down times on Thur & Fri.  Just returned from using an ATT Hot Spot to find service "working again".  Has anyone else had this type of experience??

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Message 1 of 4
Community Manager

Re: DSL SERVICE PROBLEMS

Hi hturnip,

Welcome to the Community and thank you for posting.  I'm sorry to hear about the trouble.  I received your PM and replied.

 

Regards,

Alex

 

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Message 2 of 4
Contributor

Re: DSL SERVICE PROBLEMS

I understand your frustration but let me tell you, I have tried every service provider in the market and I haven't found a customer service like att. It's not perfect but I have realized that it is the best out there right now, so I would recommend you go back and let them have this issue fixed for you.

_______________________
Gabriel {personal content removed for safety}

Message 3 of 4
Employee

Re: DSL SERVICE PROBLEMS

anytime you "port" your lineshared number to VoIP or another provider the DSL will be disconnected as it should be. Reason being is with no line to "share" anymore it technically doesn't exist. SO essentially you terminated your service. 

 

Now all you should have to do is re-order dry loop dsl service, and you will need to remove any filters you have on the phone lines internally as they won't be needed (no dial tone to filter). 

 

Now if you decide to connect your VoIP (alternate provider) phone service to the same internal wiring, then yes you will need the filters again. 

 

 

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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