01-21-2012 2:22 PM - edited 01-21-2012 2:25 PM
I live in the suburbs of Atlanta and I have been experiencing packet loss and high ping on my connection for the past couple of weeks. This is preventing me from playing online games. Also, I am connected directly to the modem I have called in to customer support many times and the people don't even know what packet loss or ping is is. Can someone please help me?
Ping Test: http://www.pingtest.net/result/55074027.png
Tracing route to google.com [18.104.22.168]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.254
2 39 ms 43 ms 45 ms adsl-184-36-157-1.asm.bellsouth.net [22.214.171.124]
3 34 ms 29 ms 29 ms 126.96.36.199
4 23 ms 22 ms 22 ms 188.8.131.52
5 23 ms 23 ms 22 ms 184.108.40.206
6 21 ms 21 ms 21 ms 220.127.116.11
7 23 ms 22 ms 21 ms 18.104.22.168
8 29 ms 27 ms 26 ms cr2.attga.ip.att.net [22.214.171.124]
9 32 ms 27 ms 23 ms 126.96.36.199
10 29 ms 27 ms 25 ms 188.8.131.52
11 77 ms 76 ms 72 ms 184.108.40.206
12 23 ms 23 ms 25 ms 220.127.116.11
13 59 ms 69 ms 78 ms 18.104.22.168
14 25 ms 35 ms 35 ms 22.214.171.124
15 46 ms 51 ms 56 ms yi-in-f99.1e100.net [126.96.36.199]
i did these test during the day.....they are usually worse than this at night
02-03-2012 2:25 PM - edited 02-03-2012 2:35 PM
I'm getting similar problems here in CT on DSL. My ping to my TF2 server was always in the 20s, sometimes even in the teens if I was lucky, but one day about 3 and a half weeks ago my ping jumped to 50+ and still hasn't gone down (tested from multiple devices). Kinda thinking this isn't gonna get fixed...
02-05-2012 9:52 AM
don't feel bad, here's what i get IF i can connect.
Tracing route to google.com [188.8.131.52] over a maximum of 30 hops:
1 2 ms 2 ms 3 ms (myrouter)
2 2 ms 2 ms 3 ms (modem)
3 730 ms 734 ms 669 ms bras29-l0.rcsntx.sbcglobal.net [184.108.40.206]
4 408 ms 429 ms 429 ms 220.127.116.11
And the numbers get higher out past that.
02-11-2012 7:02 PM
I'm also having this problem and contacted support, they said they were unable to verify the problem and needed to send a techician with a fee....
02-15-2012 9:35 AM
I'm in Florida, and our business internet account was having this same issue, pages would load partially or not at all, packets would drop, etc.
We called and talked to a technician, who said there was an issue with the firmware on their routers and that the code hasn't been updated yet for a patch release. He had us go into our wireless connection properties, (in your case might be LAN), select Internet Protocol Version 4 (TCP/IPv4), click Properties.
Select "Use the following DNS server addresses:"
For preferred DNS Server enter: 18.104.22.168
For alternate DNS Server enter: 22.214.171.124
Hopefully this will help someone like it did us, annoying when pages refuse to load or partially load.
Welcome to the internet boards! Did you know the AT&T Community forums has the answers you need to solve most service woes? Check out our How To Forum article. You will learn how to find your answer!
Service acting up? Click here to troubleshoot now!
For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!