Over the last couple of weeks, our branch office has been having problems with not being able to access the internet. I know it is not the modem because our neighbors have the same problem at the exact same time that we have, and our staff reports that it is happening over a large area of Eagle Pass, TX. That is where our office is located. I don't know who to call to check to see if there is an outage in the area. The only number I have is (877)722-3755. After finally getting to talk to someone, they want me to check what the lights are doing. Really? I am a network admin. I am calling because I've already checked the setting, checked the lights, and connected and reconnected the power supply. I just want to report an outage or be able to check to see if there is an outage. Help me out here. Is there someplace else that I can call to check on what is going on? Preferably the next tier up.