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Cannot access new email

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Cannot access new email

I have three email addresses.  Two end with sbcglobal.net  The newest email for a business my husband & I started ends with yahoo.com

 

I did not have trouble witht he yahoo.com email at first but now I can almost never access it.  I go tot he yahoo/AT&T home page to sign out.  Usualyl when I sign in with the yahoo.com email; it tells me it doesn't exist or the password is wrong EVERY TIME.  I can sign intot he sbcglobal.net emails just fine with no problems.

 

I spent an hour on the the phone with AT&T.  One lady helped me change the password to the yahoo.com email; I was able to access it afterward, but never again since then.  Today I tried to change the password & it's telling me that maintainence is being done and I can't do that.

 

When I added the new email I didn't get a choice in the ending, it just showed up as yahoo.com I think. 

 

Also, when I go under my account information, all three emails are listed there (with an sbcglobal.net email as the primary) but I can't do a whole lot on that page--doesn't seem to be helpful

 

Can anyone help me?  Is there any reasonw hy I cannot sign in with the yahoo.com email?  Would it be possible to access the yahoo.com emails (sending & receiving) through one of the sbcglobal.net emails?

 

Please, I really son't know what to do & I need access to this email.  Business cards have been printed & handed out before all this trouble began.....

 

Thanks in advance & I'll try to answer whatever techie questions may helpt o solve this.

 

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Message 1 of 4

Re: Cannot access new email


whatagem wrote:

I have three email addresses.  Two end with sbcglobal.net  The newest email for a business my husband & I started ends with yahoo.com

 

I did not have trouble witht he yahoo.com email at first but now I can almost never access it.  I go tot he yahoo/AT&T home page to sign out.  Usualyl when I sign in with the yahoo.com email; it tells me it doesn't exist or the password is wrong EVERY TIME.  I can sign intot he sbcglobal.net emails just fine with no problems.

 

I spent an hour on the the phone with AT&T.  One lady helped me change the password to the yahoo.com email; I was able to access it afterward, but never again since then.  Today I tried to change the password & it's telling me that maintainence is being done and I can't do that.

 

When I added the new email I didn't get a choice in the ending, it just showed up as yahoo.com I think. 

 

Also, when I go under my account information, all three emails are listed there (with an sbcglobal.net email as the primary) but I can't do a whole lot on that page--doesn't seem to be helpful

 

Can anyone help me?  Is there any reasonw hy I cannot sign in with the yahoo.com email?  Would it be possible to access the yahoo.com emails (sending & receiving) through one of the sbcglobal.net emails?

 

Please, I really son't know what to do & I need access to this email.  Business cards have been printed & handed out before all this trouble began.....

 

Thanks in advance & I'll try to answer whatever techie questions may helpt o solve this.

 



How are you accessing your email accounts?

 

Do you use a third party email client (like outlook) or do you just go to the ATT/Yahoo website?

 

Is the new account a subaccount of your AT&T account or is it just a basic free Yahoo email account?

 

 




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Message 2 of 4
Tutor

Re: Cannot access new email

How are you accessing your email accounts? 

Do you use a third party email client (like outlook) or do you just go to the ATT/Yahoo website?

I either sign out/in from the AT&T/Yahoo homepage or from from the AT&T/Yahoo email page.

 

 

Is the new account a subaccount of your AT&T account or is it just a basic free Yahoo email account?

It appears to be a subaccount.  When I go under "My Account" within the email page all three emails are listed there in the order that I created themOf course I could be totally wrong. 

Message 3 of 4
Tutor

Re: Cannot access new email

I was looking around under Mail Options under my sbcglobal.net account.  It appears that I can send & receive the emails from the yahoo.com account to one of my other accounts (which would make life SO much easier!)  I need to know the server.....how do I find this please?

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