05-03-2011 10:46 AM
I can not log into my sbcglobal email account. I think someone has hacked into it and changed things. What do i need to do?
05-03-2011 3:59 PM - last edited on 09-12-2013 11:01 AM by ATTMarianaCM
Please locate "Members" section (bottom of the screen). It would have the list of e-mail addresses of the sub accounts. Please check if there are any sub accounts which were NOT created by you.
If yes, please suspend them. After 90 days, the suspended sub account will be automatically deleted.
Please refer to the link on how to Suspend the sub account -
4. Update the Account Security Question and Answer (Q&A)
At AT&T, we take your account security seriously. Each of your High Speed Internet member IDs/email addresses has a few security questions that only you should know the answer to. We'll use this information for validation when you contact us to make changes to your account, and it's important to prevent unauthorized individuals from making changes.
Just like you periodically update your account passwords, it's also important to keep your security information up-to-date.To update your account security questions and answers, please refer to the following link
5. Check for unknown/unidentifed names in the Contact list
Please check if there is any unindentified contact (that you have not created) in the Contacts list. If yes, please delete them.
6. Report to AT&T
7. Top 10 steps to help stop cybercrime
You've probably heard the adage 'information is power', and that is certainly true when it comes to cybercrime. But the right information can also empower you to protect yourself from being caught up in the thriving industry that is cybercrime.
The following link gives us addional information on how to be aware of the various threats that are posed when you surf online and the precautions you would need to take to make your account safe and secure.
For further assistance, please contact e-Chat support from the web link provided below
05-06-2011 11:58 AM
hi missy if your still having problem to login your sbcglobal.net you can call their techsupport if im not mistaken that 8777223755 or login to their support website and have a chat request to reset your email password