Ask a question
Search in Internet Forums

Internet Forum

Reply
Posted Sep 24, 2011
3:40:32 PM
View profile
Bundled Billing - Error trying to view DirectTV detailed bill

I have not been able to view my detailed DirecTV bill on att.com since I bundled DSL, Wireless, and DirecTV together.  When logging into att.com I can click on TV, Internet, or Wireless to view detailed bill for each service.  I can view the detailed bills for Internet and wireless.  However, when I click TV, I get an error message that says "SVC10: We are currently experiencing difficulty processing your request.  We apologize for any inconvenience.  Please try again later."  This has been going on for 4 months.  This is not specific to my computer, as I have tried from several different computers with different internet connections as well as the browser on my cell phone.  All of which get the same error.  I have called billing several times and always get transferred to DSL support which is unable to resolve the issue.  I have also called DirecTV where I am told to contact ATT directly.  Is there a resolution for this issue?  Thank You. 

I have not been able to view my detailed DirecTV bill on att.com since I bundled DSL, Wireless, and DirecTV together.  When logging into att.com I can click on TV, Internet, or Wireless to view detailed bill for each service.  I can view the detailed bills for Internet and wireless.  However, when I click TV, I get an error message that says "SVC10: We are currently experiencing difficulty processing your request.  We apologize for any inconvenience.  Please try again later."  This has been going on for 4 months.  This is not specific to my computer, as I have tried from several different computers with different internet connections as well as the browser on my cell phone.  All of which get the same error.  I have called billing several times and always get transferred to DSL support which is unable to resolve the issue.  I have also called DirecTV where I am told to contact ATT directly.  Is there a resolution for this issue?  Thank You. 

Bundled Billing - Error trying to view DirectTV detailed bill

1,112 views
8 replies
(0) Me too
(0) Me too
Reply
View all replies
(8)
0
(0)
  • Rate this reply
View profile
Sep 26, 2011 1:52:43 PM
0
(0)
Community Manager

Hi pclb,

Welcome to the Community and thank you for posting.  I would like to help.  Since this is account specific, please look for a follow-up Private Message with additional information.

 

Regards,

Alex

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Hi pclb,

Welcome to the Community and thank you for posting.  I would like to help.  Since this is account specific, please look for a follow-up Private Message with additional information.

 

Regards,

Alex

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Bundled Billing - Error trying to view DirectTV detailed bill

2 of 9 (1,094 Views)
0
(0)
  • Rate this reply
View profile
Mar 29, 2012 2:49:03 PM
0
(0)
Tutor

I have this same problem, except I cannot view the details of my Internet service. I just bought the service and is not activated yet, but even so it says I can view my activation date online and such. Could you help me out, ATTAlexCM?

I have this same problem, except I cannot view the details of my Internet service. I just bought the service and is not activated yet, but even so it says I can view my activation date online and such. Could you help me out, ATTAlexCM?

Re: Bundled Billing - Error trying to view DirectTV detailed bill

3 of 9 (969 Views)
0
(0)
  • Rate this reply
View profile
Mar 29, 2012 3:22:07 PM
0
(0)
Master

tgpitre wrote:

I have this same problem, except I cannot view the details of my Internet service. I just bought the service and is not activated yet, but even so it says I can view my activation date online and such. Could you help me out, ATTAlexCM?



What details? If it is not activated yet, there will be no details. The only details there are normally are taxes and fees or if you have webhosting or domain registration.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              


tgpitre wrote:

I have this same problem, except I cannot view the details of my Internet service. I just bought the service and is not activated yet, but even so it says I can view my activation date online and such. Could you help me out, ATTAlexCM?



What details? If it is not activated yet, there will be no details. The only details there are normally are taxes and fees or if you have webhosting or domain registration.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

Re: Bundled Billing - Error trying to view DirectTV detailed bill

4 of 9 (964 Views)
0
(0)
  • Rate this reply
View profile
Mar 29, 2012 3:29:20 PM
0
(0)
Master

pclb wrote:

I have not been able to view my detailed DirecTV bill on att.com since I bundled DSL, Wireless, and DirecTV together.  When logging into att.com I can click on TV, Internet, or Wireless to view detailed bill for each service.  I can view the detailed bills for Internet and wireless.  However, when I click TV, I get an error message that says "SVC10: We are currently experiencing difficulty processing your request.  We apologize for any inconvenience.  Please try again later."  This has been going on for 4 months.  This is not specific to my computer, as I have tried from several different computers with different internet connections as well as the browser on my cell phone.  All of which get the same error.  I have called billing several times and always get transferred to DSL support which is unable to resolve the issue.  I have also called DirecTV where I am told to contact ATT directly.  Is there a resolution for this issue?  Thank You.



AT&T is just a sales and billing agent for DirecTV. AT&T just shows you third party billing from DirecTV and collects the money. Your service account though, is with DirecTV and you should have an online account available to you at their site which should have details about your service and possibly the capability to modify your "package".

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              


pclb wrote:

I have not been able to view my detailed DirecTV bill on att.com since I bundled DSL, Wireless, and DirecTV together.  When logging into att.com I can click on TV, Internet, or Wireless to view detailed bill for each service.  I can view the detailed bills for Internet and wireless.  However, when I click TV, I get an error message that says "SVC10: We are currently experiencing difficulty processing your request.  We apologize for any inconvenience.  Please try again later."  This has been going on for 4 months.  This is not specific to my computer, as I have tried from several different computers with different internet connections as well as the browser on my cell phone.  All of which get the same error.  I have called billing several times and always get transferred to DSL support which is unable to resolve the issue.  I have also called DirecTV where I am told to contact ATT directly.  Is there a resolution for this issue?  Thank You.



AT&T is just a sales and billing agent for DirecTV. AT&T just shows you third party billing from DirecTV and collects the money. Your service account though, is with DirecTV and you should have an online account available to you at their site which should have details about your service and possibly the capability to modify your "package".

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

Re: Bundled Billing - Error trying to view DirectTV detailed bill

5 of 9 (962 Views)
0
(0)
  • Rate this reply
View profile
Mar 29, 2012 3:30:52 PM
0
(0)
Tutor

Error: "SVC10: We are currently experiencing difficulty processing your request.We apologize for any inconvenience.Please try again later."

Details interested in: "Check the details of your pending order, review your installation appointment date/time, and request notification to alert you when your order status has changed."

 

As I said, it does say on the right hand side of the error page that I should be able to view my activation date/time and also details of pending orders. Would that not show because it is not activated? I am just asking because I do not want this to be a problem even when it is activated.

Error: "SVC10: We are currently experiencing difficulty processing your request.We apologize for any inconvenience.Please try again later."

Details interested in: "Check the details of your pending order, review your installation appointment date/time, and request notification to alert you when your order status has changed."

 

As I said, it does say on the right hand side of the error page that I should be able to view my activation date/time and also details of pending orders. Would that not show because it is not activated? I am just asking because I do not want this to be a problem even when it is activated.

Re: Bundled Billing - Error trying to view DirectTV detailed bill

6 of 9 (961 Views)
0
(0)
  • Rate this reply
View profile
Mar 29, 2012 3:41:20 PM
0
(0)
Master

tgpitre wrote:

Error: "SVC10: We are currently experiencing difficulty processing your request.We apologize for any inconvenience.Please try again later."

Details interested in: "Check the details of your pending order, review your installation appointment date/time, and request notification to alert you when your order status has changed."

 

As I said, it does say on the right hand side of the error page that I should be able to view my activation date/time and also details of pending orders. Would that not show because it is not activated? I am just asking because I do not want this to be a problem even when it is activated.



You would have to go to "pending orders" section to see those details as it is a pending order still and not a billable service yet.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              


tgpitre wrote:

Error: "SVC10: We are currently experiencing difficulty processing your request.We apologize for any inconvenience.Please try again later."

Details interested in: "Check the details of your pending order, review your installation appointment date/time, and request notification to alert you when your order status has changed."

 

As I said, it does say on the right hand side of the error page that I should be able to view my activation date/time and also details of pending orders. Would that not show because it is not activated? I am just asking because I do not want this to be a problem even when it is activated.



You would have to go to "pending orders" section to see those details as it is a pending order still and not a billable service yet.

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

Re: Bundled Billing - Error trying to view DirectTV detailed bill

7 of 9 (957 Views)
0
(0)
  • Rate this reply
View profile
Oct 7, 2015 8:58:08 PM
0
(0)
Contributor

Getting this same nessage when trying  to view internet details. "We are currently experiencing difficulty processing your request. (SVC10)". If there is a solution then why not post it or fix it instead of having to log into a form? That's why I didn't want to merge my DirecTV account. Now what is the fix? I'm trying to find out if I can finally get faster than 3Mbs.

Getting this same nessage when trying  to view internet details. "We are currently experiencing difficulty processing your request. (SVC10)". If there is a solution then why not post it or fix it instead of having to log into a form? That's why I didn't want to merge my DirecTV account. Now what is the fix? I'm trying to find out if I can finally get faster than 3Mbs.

Re: Bundled Billing - Error trying to view DirectTV detailed bill

8 of 9 (331 Views)
0
(0)
  • Rate this reply
View profile
Oct 10, 2015 4:33:27 PM
0
(0)
ACE - Professor

@Msr1gman two choices.. this is an obvious billing issue, so either give a call to 800-288-2020 and see if they can help you, or two, send a private message to the attcareteam with your name, account number, a breif description of your needs and a way to contact you, using this link: For account specific help, please send a private message to ATTCustomerCare.

 

Either way, good luck.

@Msr1gman two choices.. this is an obvious billing issue, so either give a call to 800-288-2020 and see if they can help you, or two, send a private message to the attcareteam with your name, account number, a breif description of your needs and a way to contact you, using this link: For account specific help, please send a private message to ATTCustomerCare.

 

Either way, good luck.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Bundled Billing - Error trying to view DirectTV detailed bill

9 of 9 (292 Views)
Share this post
Share this post