Any humans work at ATT

Contributor

Any humans work at ATT

I had heard that ATT had bad to no Customer Service but thought no company could be that bad.  Wrong.  I have been trying for over a month to resetup autopay but ATT is run by unthinking machines and web instructions chinese translated manuals.  Nuff said, I have life that I need to get back to.

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Message 1 of 8
Contributor

Re: Any humans work at ATT

Gee - I DO wonder why I cannot leave "Kudos" for the first letter...

Message 2 of 8
Contributor

Re: Any humans work at ATT

att does not care about its customers, there are no people who CARE.  THE WORST COMPANY WE HAVE EVER DEALT WITH.

Message 3 of 8
Expert

Re: Any humans work at ATT

You have to go up in rank to get the Kudos feature enabled.

 

Here is the list of AT&T Community Member Ranks:

 

 

New Visitor

Visitor (Image Uploading Granted)

Junior Newbie (Kudos Granted)

Newbie

Senior Newbie

Junior Player

Player

Senior Player

Junior Warrior

Warrior

Senior Warrior

Junior Czar

Czar

Senior Czar

Junior Wizard (Custom Avatar Granted)

Wizard

Senior Wizard

Junior Guru  (Signature Granted)

Guru

Senior Guru

Professor

Geek

Champion

Master

Grand Master

Expert

Grand Expert


pawhair3m wrote:

Gee - I DO wonder why I cannot leave "Kudos" for the first letter...




Message 4 of 8
Community Manager

Re: Any humans work at ATT

@Gary & @Zelicks -Hi, I'm one of the Community Managers following-up on your post.  If we can help further, please shoot me a Private Message.  Otherwise, the Community has several experts that would be happy to help as needed.

 

@spd2demun - Thanks for sharing!

 

@pawhair3m - If I can help further, please shoot me a Private Message.

 

 

Regards,

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Message 5 of 8
Contributor

Re: Any humans work at ATT

I received a letter stating that the credit card I used for the autopay program was expiring soon. I went to the att.com link provided in the letter. After I signed in, links that were supposed to take me to where I needed to go to update my autopay information led me back to a login screen. I tried different browsers to no avail. It was remniscent of when I would be transferred endlessly when talking to a human ATT representative.

Message 6 of 8
Expert

Re: Any humans work at ATT

See the post before yours, and contact Alex via PM.

Message 7 of 8
Community Manager

Re: Any humans work at ATT


indignant wrote:

I received a letter stating that the credit card I used for the autopay program was expiring soon. I went to the att.com link provided in the letter. After I signed in, links that were supposed to take me to where I needed to go to update my autopay information led me back to a login screen. I tried different browsers to no avail. It was remniscent of when I would be transferred endlessly when talking to a human ATT representative.


Thanks spd2demun!

 

@indignant - I received your PM and replied.  The following solution should help with your question...

 

Modify or cancel payment settings online     (may need to select wireless as service type to view solution)

 

If you are unable to update the information with the steps provided, please shoot me a PM with your contact information.

 

Closing this thread to keep it relevant.  Thank you all for the feedback!

 

Regards,

Alex

 

 

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